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US-FL-Fort Lauderdale
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
143200
US-AZ-Phoenix
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.   If you think you have what it takes then apply with us to be a Dollar Thrifty Vehicle Service Attendant!   Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.   As a Dollar Thrifty VSA...   - You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. - Drive and park vehicles on-lot as needed. - Check for vehicle damage and ensure features of the vehicles are operational. - Check vehicle status.  (rentable/non-rentable) - Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc) - Fill gasoline tank and check fill levels of all fluids - Clean the exterior of vehicle. (debug and wash) - Meet processing and standardization quotas. - Perform related tasks as directed by managers. - Able to work outdoors in all types of weather conditions.
Job ID
143197
US-AZ-Phoenix
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
143189
US-AZ-Phoenix
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.   If you think you have what it takes then apply with us to be a Dollar Thrifty Vehicle Service Attendant!   Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.   As a Dollar Thrifty VSA...   - You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. - Drive and park vehicles on-lot as needed. - Check for vehicle damage and ensure features of the vehicles are operational. - Check vehicle status.  (rentable/non-rentable) - Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc) - Fill gasoline tank and check fill levels of all fluids - Clean the exterior of vehicle. (debug and wash) - Meet processing and standardization quotas. - Perform related tasks as directed by managers. - Able to work outdoors in all types of weather conditions.
Job ID
143188
US-NV-Las Vegas
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
142928
US-NV-Las Vegas
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
142724
US-NV-Las Vegas
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
142723
US-CA-Los Angeles
Hertz Local Edition is seeking professionals to drive our vehicles to various locations while providing our best in class customer service.  As a Transporter you will pick up and drop off customers and deliver vehicles from the Hertz Local addition office to various locations.     The general responsibilities will include but are not limited to; - Transports vehicles from Hertz Local Edition offices to various locations. - Will pick-up and drop-off customers as required. - Must interface with vendors such as body shops, dealerships, and insurance agents. - Maintain courteous and professional behavior & appearance. - Follow all company safety policies and procedures and protect company assets. - Ability to work with minimal supervision while maintaining high energy.
Job ID
142647
US-CA-San Francisco
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers.                      The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
142613
US-TX-Killeen
Do you like to have different types of assignments and variety in your work?  Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert.  Even in difficult situations, you have great tact and charm.   Is this you?  Then we need you as our Flexible Service Representative!   Job Description: As a Flexible Service Representative, you will be responsible for a wide variety of assignments, including: - Qualifying and processing customer rentals with accuracy and detail. -  Persuasively selling optional services. -  Processing customer rental returns. -  Conducting vehicle service and maintenance.
Job ID
142544
US-FL-Orlando
Job Summary: Responsible for ensuring that the overall car rental flow in the lot is as efficient and seamless as possible, including monitoring the car lot supply, movement and cleanliness, receiving and inputing car ready tickets, and processing vehicles upgrades, exchanges, and Express rentals.     RESPONSIBILITIES/ESSENTIAL FUNCTIONS: - Monitor car lot supply, movement and cleanliness; maintain adequate model mixes to meet demand; secure vehicles through physical invenotry and ensure placement on lot is accurate to achieve efficiency in the car rental process - Receive and enter car ready tickets and new car information into computer system to update inventory - Process vehicle upgrades and/or exchanges - Process Express rentals, as required - Identify vehicles to be mass-moved, and communication/coordinate with Shuttlers to achieve task - Assist with flow of vehicles off lot - Distribute new cars keys for customers and employees Performed related responsibilities as required or assigned.
Job ID
142458
US-FL-Orlando
Job Summary: Responsible for ensuring that the overall car rental flow in the lot is as efficient and seamless as possible, including monitoring the car lot supply, movement and cleanliness, receiving and inputing car ready tickets, and processing vehicles upgrades, exchanges, and Express rentals.     RESPONSIBILITIES/ESSENTIAL FUNCTIONS: - Monitor car lot supply, movement and cleanliness; maintain adequate model mixes to meet demand; secure vehicles through physical invenotry and ensure placement on lot is accurate to achieve efficiency in the car rental process - Receive and enter car ready tickets and new car information into computer system to update inventory - Process vehicle upgrades and/or exchanges - Process Express rentals, as required - Identify vehicles to be mass-moved, and communication/coordinate with Shuttlers to achieve task - Assist with flow of vehicles off lot - Distribute new cars keys for customers and employees Performed related responsibilities as required or assigned.
Job ID
142457
US-IL-Chicago
If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the Utility Mechanic position at our Hertz Rent-A-Car location. Bring your energy, drive, and motivation to Hertz, and set your goals on cruise control! The Hertz Corporation, a world leader in the car rental industry, currently seeks energetic team players to join our team Duties include changing oil, changing tires, and 13-point inspections.  Must be a quick learner, and have some auto mechanical knowledge.  Applicants must have an assortment of tools, oil filter wrenches, socket set, and a toolbox to keep them in. Must be able to work flexible shifts including weekends and holidays; and work overtime as required.   Primary Responsibilities:   - The primary purpose of the Utility Mechanic is to perform general and warranty repairs and or/ preventative maintenance checks on all Hertz fleet vehicles. - Responsible for oil/lube/tire changes, 13 point inspections, brake and tire repair, and miscellaneous vehicle repairs.   - Responsible for creation/processing of shop repair orders.   - Responsible for maintaining appropriate paperwork and reports.  - Properly time stamp documents as required. - Follow all company service and safety policies and procedures. - Must own/use your own tools.     
Job ID
142382
US-UT-Salt Lake City
Ask about our $2000.00 Sign On and Stay On Bonus!  $1000 paid after the first 90 days of employment and the remaining after 180 days of employment!    We offer competitive hourly wages, and opportunities to earn additional monthly incentives!!   The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
142334
US-OH-Columbus
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
142276
US-NC-Greensboro
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
142134
US-TN-Nashville
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
142062
US-AZ-Phoenix
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.   If you think you have what it takes then apply with us to be a Dollar Thrifty Vehicle Service Attendant!   Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.   As a Dollar Thrifty VSA...   - You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. - Drive and park vehicles on-lot as needed. - Check for vehicle damage and ensure features of the vehicles are operational. - Check vehicle status.  (rentable/non-rentable) - Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc) - Fill gasoline tank and check fill levels of all fluids - Clean the exterior of vehicle. (debug and wash) - Meet processing and standardization quotas. - Perform related tasks as directed by managers. - Able to work outdoors in all types of weather conditions.
Job ID
141932
US-HI-Kahului
    Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant. If you think you have what it takes then apply with us to be a Dollar Thrifty Automotive Group Vehicle Service Attendant! Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.   As a Dollar Thrifty Automotive Group VSA...  - You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. - Drive and park vehicles on-lot as needed. - Check for vehicle damage and ensure features of the vehicles are operational. - Check vehicle status.  (rentable/non-rentable) - Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc) - Fill gasoline tank and check fill levels of all fluids - Clean the exterior of vehicle. (debug and wash) - Meet processing and standardization quotas. - Perform related tasks as directed by managers. - Able to work outdoors in all types of weather conditions.
Job ID
141892
US-IL-Chicago
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
141755
US-HI-Honolulu
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
141704
US-NV-Las Vegas
At Dollar, our Location Manager Trainees are the new wave direction to our Multi Brand future.  Our LMT's are highly motivated, career seeking individuals eager to develop leadership skills and learn every aspect of rental car operations.   If you are searching for an entry level position with new challenges and rewards, Hertz offers exciting career opportunities to help get your career started.   Responsibilities:   In your position as a Location Manager Trainee, you will participate in our vigorous training and immersion program as you begin your journey with Dollar.  You will rotate between the key areas of operations, learning the function and responsibilities of each, with an on-going focus on developing your people management skills.  At the completion of your initial training program, you'll be given an opportunity to showcase your strong management foundation and knowledge of the business at a new location, as you prepare to journey on with Dollar!    
Job ID
141646
US-VA-Alexandria
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
141445
US-HI-Kailua Kona
  The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
141219
US-NC-Raleigh
The Courtesy Bus Driver is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for the safe, friendly, efficient transportation of customers between multiple airport terminals and the Dollar Thrifty Automotive Group  rental location.     The key responsibilities and accountabilities are: - Provide timely shuttle service to customers to/from airport terminal to Dollar Thrifty Automotive Group facility, in compliance with Dollar Thrifty Automotive Group’s policies and procedures and local laws. - Personally welcome customers boarding the bus, assist with luggage and answer questions in a friendly manner. - Effectively communicate stops and safety information through PA or Talking Bus System; if needed, communicate with other Courtesy Service Drivers, Bus operations Supervisor using standard codes. - Provide world class customer service by determining customer’s reservation status and communicate to lounge manager / provide excellent customer service to all customers using the required customer service dialogue whilst maintaining the right company image at all times. - Conduct bus inspection to ensure customer and employee safety and bring any defect / damage to the attention of the supervisor. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - Ensure the bus is kept tidy at all times with maps available. - Contribute to continuous improvement by communicating customer feedback to team and engaging in action planning to improve performance and customer satisfaction. Complete any relevant paperwork in line with Company Audit and Department of Transport standards
Job ID
140908