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US-UT-Salt Lake City

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers.  The Counter Sales Representative provides attentive, courteous service to understand the customer's travel needs, promote Hertz's products and services and resolve issues.

 

Responsibilities:

  • Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures
  • Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
  • Resolve customer issues and concerns professionally using effective customer service techniques
  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
  • Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
  • Answer telephone calls in a timely manner in accordance with best practices and policy standards
  • Liaise with various Hertz departments
  • Achieve personal sales goals while supporting the goals of the team
  • Answer questions and provide directions in a courteous and expeditious manner
  • Qualify and process customer rentals with accuracy and attention to detail
  • Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Keep work area organized and free of clutter

 

Job ID
142178
US-FL-Tampa

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter
Job ID
142158
US-NC-Greensboro

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
142134
US-HI-Kailua Kona

**** Earn a $6000 sign-on bonus when you join Hertz***

 

   ***Eligible Employees will receive lump sums of: $2000 after 90 days of service; $2000 after 120 days of service; $2000 after 240 days of service in their position.** Rules and Regulations apply

 

 

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter
Job ID
142089
US-TN-Nashville

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter
Job ID
142062
US-TX-Dfw Airport

WE'RE OPFFERING A $1000.00 RETENTION BONUS!!

 

Do you like to have different types of assignments and variety in your work?  Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert.  Even in difficult situations, you have great tact and charm.

 

Is this you?  Then we need you as our Flexible Service Representative!

 

As a Flexible Service Representative, you will be responsible for a wide variety of assignments, including:

  • Qualifying and processing customer rentals with accuracy and detail.
  • Persuasively selling optional services.
  • Processing customer rental returns.
  • Conducting vehicle service and maintenance.
Job ID
141976
US-VA-Sterling

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
141957
US-AZ-Phoenix

Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.

 

If you think you have what it takes then apply with us to be a Dollar Thrifty Vehicle Service Attendant!

 

Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.

 

As a Dollar Thrifty VSA...  

  • You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up.
  • Drive and park vehicles on-lot as needed.
  • Check for vehicle damage and ensure features of the vehicles are operational.
  • Check vehicle status.  (rentable/non-rentable)
  • Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc)
  • Fill gasoline tank and check fill levels of all fluids
  • Clean the exterior of vehicle. (debug and wash)
  • Meet processing and standardization quotas.
  • Perform related tasks as directed by managers.
  • Able to work outdoors in all types of weather conditions.
Job ID
141932
US-HI-Kahului

**** Earn a $4000 sign-on bonus when you join Hertz***

 

   ***Eligible Employees will receive lump sums of: $1000 after 90 days of service; $1000 after 120 days of service; $2000 after 240 days of service in their position.** Rules and Regulations apply

 

 

Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.

If you think you have what it takes then apply with us to be a Dollar Thrifty Automotive Group Vehicle Service Attendant!

Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.

 

As a Dollar Thrifty Automotive Group VSA... 

  • You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up.
  • Drive and park vehicles on-lot as needed.
  • Check for vehicle damage and ensure features of the vehicles are operational.
  • Check vehicle status.  (rentable/non-rentable)
  • Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc)
  • Fill gasoline tank and check fill levels of all fluids
  • Clean the exterior of vehicle. (debug and wash)
  • Meet processing and standardization quotas.
  • Perform related tasks as directed by managers.
  • Able to work outdoors in all types of weather conditions.
Job ID
141892
US-VA-Alexandria

Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.

 

If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.

 

A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.

 

In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

 

  • Medical                                       
  • Dental
  • Vision
  • Life Insurance                                                       
  • Dependent Life Insurance                                    
  • Vacations                                                        
  • Holiday                                                                    
  • Sick Days                                                                                                                
  • 401K                                                
  • Employee Discounts
  • Tuition Reimbursement                                               

 

*Eligibility varies, depending on your employment status

Job ID
141856
US-IN-Indianapolis

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
141807
US-TX-San Antonio

 

$2,000.00 SIGN ON BONUS

 

 

If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the Utility Mechanic position at our Hertz Rent-A-Car location. Bring your energy, drive, and motivation to Hertz, and set your goals on cruise control! The Hertz Corporation, a world leader in the car rental industry, currently seeks energetic team players to join our team

Duties include changing oil, changing tires, and 13-point inspections.  Must be a quick learner, and have some auto mechanical knowledge.  Applicants must have an assortment of tools, oil filter wrenches, socket set, and a toolbox to keep them in. Must be able to work flexible shifts including weekends and holidays; and work overtime as required.

 

Primary Responsibilities:

  • The primary purpose of the Utility Mechanic is to perform general and warranty repairs and or/ preventative maintenance checks on all Hertz fleet vehicles.
  • Responsible for oil/lube/tire changes, 13 point inspections, brake and tire repair, and miscellaneous vehicle repairs.  
  • Responsible for creation/processing of shop repair orders.  
  • Responsible for maintaining appropriate paperwork and reports. 
  • Properly time stamp documents as required.
  • Follow all company service and safety policies and procedures.
  • Must own/use your own tools.         
Job ID
141762
US-IL-Chicago

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
141755
US-HI-Honolulu

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
141704
US-CO-Denver

If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the  position Security Representative position.  Bring your energy, drive, and motivation to Dollar Thrifty Automotive Group, and set your goals on cruise control! Dollar Thrifty Automotive Group, a world leader in the car rental industry, currently seeks energetic team players to join our team.

 

Security Representatives at Dollar Thrifty Automotive Group work in the security booth at the exit of our lot. You will check out customers as they leave the Dollar Thrifty Automotive Group property to ensure the customer has matching numbers on the vehicle and the rental contract. This includes: directing traffic, scanning vehicle numbers into a handheld computer, dealing with customers in a polite, professional manner, working outside in all weather elements.

Job ID
141649
US-NV-Las Vegas

At Dollar, our Location Manager Trainees are the new wave direction to our Multi Brand future.  Our LMT's are highly motivated, career seeking individuals eager to develop leadership skills and learn every aspect of rental car operations.

 

If you are searching for an entry level position with new challenges and rewards, Hertz offers exciting career opportunities to help get your career started.

 

Responsibilities:

 

In your position as a Location Manager Trainee, you will participate in our vigorous training and immersion program as you begin your journey with Dollar.  You will rotate between the key areas of operations, learning the function and responsibilities of each, with an on-going focus on developing your people management skills.  At the completion of your initial training program, you'll be given an opportunity to showcase your strong management foundation and knowledge of the business at a new location, as you prepare to journey on with Dollar!

 

 

Job ID
141646
US-CA-Inglewood

The Courtesy Bus Driver is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for the safe, friendly, efficient transportation of customers between multiple airport terminals and the Dollar Thrifty Automotive Group  rental location.  

 

The key responsibilities and accountabilities are:

  • Provide timely shuttle service to customers to/from airport terminal to Dollar Thrifty Automotive Group facility, in compliance with Dollar Thrifty Automotive Group’s policies and procedures and local laws.
  • Personally welcome customers boarding the bus, assist with luggage and answer questions in a friendly manner.
  • Effectively communicate stops and safety information through PA or Talking Bus System; if needed, communicate with other Courtesy Service Drivers, Bus operations Supervisor using standard codes.
  • Provide world class customer service by determining customer’s reservation status and communicate to lounge manager / provide excellent customer service to all customers using the required customer service dialogue whilst maintaining the right company image at all times.
  • Conduct bus inspection to ensure customer and employee safety and bring any defect / damage to the attention of the supervisor.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • Ensure the bus is kept tidy at all times with maps available.
  • Contribute to continuous improvement by communicating customer feedback to team and engaging in action planning to improve performance and customer satisfaction.

Complete any relevant paperwork in line with Company Audit and Department of Transport standards

Job ID
141472
US-VA-Alexandria

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
141445
US-HI-Kailua Kona

**** Earn a $6000 sign-on bonus when you join Hertz***

 

   ***Eligible Employees will receive lump sums of: $2000 after 90 days of service; $2000 after 120 days of service; $2000 after 240 days of service in their position.** Rules and Regulations apply

 

 

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
141219
US-HI-Honolulu

**** Earn a $6000 sign-on bonus when you join Hertz***

 

   ***Eligible Employees will receive lump sums of: $2000 after 90 days of service; $2000 after 120 days of service; $2000 after 240 days of service in their position.** Rules and Regulations apply

 

 

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter
Job ID
141032
US-NM-Albuquerque

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
140991
US-NC-Raleigh

The Courtesy Bus Driver is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for the safe, friendly, efficient transportation of customers between multiple airport terminals and the Dollar Thrifty Automotive Group  rental location.  

 

The key responsibilities and accountabilities are:

  • Provide timely shuttle service to customers to/from airport terminal to Dollar Thrifty Automotive Group facility, in compliance with Dollar Thrifty Automotive Group’s policies and procedures and local laws.
  • Personally welcome customers boarding the bus, assist with luggage and answer questions in a friendly manner.
  • Effectively communicate stops and safety information through PA or Talking Bus System; if needed, communicate with other Courtesy Service Drivers, Bus operations Supervisor using standard codes.
  • Provide world class customer service by determining customer’s reservation status and communicate to lounge manager / provide excellent customer service to all customers using the required customer service dialogue whilst maintaining the right company image at all times.
  • Conduct bus inspection to ensure customer and employee safety and bring any defect / damage to the attention of the supervisor.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • Ensure the bus is kept tidy at all times with maps available.
  • Contribute to continuous improvement by communicating customer feedback to team and engaging in action planning to improve performance and customer satisfaction.

Complete any relevant paperwork in line with Company Audit and Department of Transport standards

Job ID
140908
US-CA-San Francisco

Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.

 

If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.

 

A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.

 

In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

 

  • Medical                                       
  • Dental
  • Vision
  • Life Insurance                                                       
  • Dependent Life Insurance                                    
  • Vacations                                                        
  • Holiday                                                                    
  • Sick Days                                                                                                                
  • 401K                                                
  • Employee Discounts
  • Tuition Reimbursement                                               

 

*Eligibility varies, depending on your employment status

Job ID
140902
US-TX-San Antonio

The Courtesy Bus Driver is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for the safe, friendly, efficient transportation of customers between multiple airport terminals and the Dollar Thrifty Automotive Group  rental location.  

 

The key responsibilities and accountabilities are:

  • Provide timely shuttle service to customers to/from airport terminal to Dollar Thrifty Automotive Group facility, in compliance with Dollar Thrifty Automotive Group’s policies and procedures and local laws.
  • Personally welcome customers boarding the bus, assist with luggage and answer questions in a friendly manner.
  • Effectively communicate stops and safety information through PA or Talking Bus System; if needed, communicate with other Courtesy Service Drivers, Bus operations Supervisor using standard codes.
  • Provide world class customer service by determining customer’s reservation status and communicate to lounge manager / provide excellent customer service to all customers using the required customer service dialogue whilst maintaining the right company image at all times.
  • Conduct bus inspection to ensure customer and employee safety and bring any defect / damage to the attention of the supervisor.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • Ensure the bus is kept tidy at all times with maps available.
  • Contribute to continuous improvement by communicating customer feedback to team and engaging in action planning to improve performance and customer satisfaction.

Complete any relevant paperwork in line with Company Audit and Department of Transport standards

Job ID
140872
US-MO-Springfield | US

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
140856