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Search Results

US-CA-Los Angeles

Hertz Local Edition is seeking professionals to drive our vehicles to various locations while providing our best in class customer service.  As a Transporter you will pick up and drop off customers and deliver vehicles from the Hertz Local addition office to various locations.  

 

The general responsibilities will include but are not limited to;

  • Transports vehicles from Hertz Local Edition offices to various locations.
  • Will pick-up and drop-off customers as required.
  • Must interface with vendors such as body shops, dealerships, and insurance agents.
  • Maintain courteous and professional behavior & appearance.
  • Follow all company safety policies and procedures and protect company assets.
  • Ability to work with minimal supervision while maintaining high energy.
Job ID
142647
US-AL-Birmingham

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
142643
US-HI-Lihue

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter
Job ID
142638
US-CA-San Francisco

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
142613
US-IN-Indianapolis

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
142605
US-SC-North Charleston

The Branch Manager I represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager I is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.

  • Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
  • Direct and organize all reservations and pick-ups, complete sales calls with Branch staff in order to further their development
  • Develop and implement location strategies to maximize profitability and revenue management opportunities including sales of optional services, revenue per unit, etc
  • Conduct face-to-face sales calls and presentations in order to obtain new business
  • Handle or assist in the resolution of customer service issues
  • Ensure a high level of customer service is maintained at or above the area goals
  • Coach all staff and empower staff to engage in problem resolution and customer relations
  • Be active in attending/hosting outside sales meetings or events to promote the company and branch location
  • Continue to increase the market penetration of the branch and increase revenue
  • Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
  • Actively participate in the training, coaching, and mentoring of all Branch staff
  • Complete performance reviews with all Branch staff discuss strengths and development opportunities
  • Hold weekly staff meetings to keep employees motivated and informed of business operations
  • Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
  • Maintain an environment of positive employee relations
  • Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.

 

Job ID
142593
US-TN-Nashville

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter
Job ID
142584
US-TX-San Antonio

$2,000.00 SIGN ON BONUS

 

 

Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.

 

If you think you have what it takes then apply with us to be a Dollar Thrifty Vehicle Service Attendant!

 

Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.

 

As a Dollar Thrifty VSA...  

  • You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up.
  • Drive and park vehicles on-lot as needed.
  • Check for vehicle damage and ensure features of the vehicles are operational.
  • Check vehicle status.  (rentable/non-rentable)
  • Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc)
  • Fill gasoline tank and check fill levels of all fluids
  • Clean the exterior of vehicle. (debug and wash)
  • Meet processing and standardization quotas.
  • Perform related tasks as directed by managers.
  • Able to work outdoors in all types of weather conditions.
Job ID
142578
US-TX-San Antonio

$2,000.00 SIGN ON BONUS

 

 

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter
Job ID
142576
US-CA-Burbank

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
142560
US-TX-Killeen

Do you like to have different types of assignments and variety in your work?  Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert.  Even in difficult situations, you have great tact and charm.

 

Is this you?  Then we need you as our Flexible Service Representative!

 

Job Description:

As a Flexible Service Representative, you will be responsible for a wide variety of assignments, including:

  • Qualifying and processing customer rentals with accuracy and detail.
  •  Persuasively selling optional services.
  •  Processing customer rental returns.
  •  Conducting vehicle service and maintenance.
Job ID
142544
US-FL-Orlando

Job Summary:

Responsible for ensuring that the overall car rental flow in the lot is as efficient and seamless as possible, including monitoring the car lot supply, movement and cleanliness, receiving and inputing car ready tickets, and processing vehicles upgrades, exchanges, and Express rentals.

 

 

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

  • Monitor car lot supply, movement and cleanliness; maintain adequate model mixes to meet demand; secure vehicles through physical invenotry and ensure placement on lot is accurate to achieve efficiency in the car rental process
  • Receive and enter car ready tickets and new car information into computer system to update inventory
  • Process vehicle upgrades and/or exchanges
  • Process Express rentals, as required
  • Identify vehicles to be mass-moved, and communication/coordinate with Shuttlers to achieve task
  • Assist with flow of vehicles off lot
  • Distribute new cars keys for customers and employees

Performed related responsibilities as required or assigned.

Job ID
142458
US-FL-Orlando

Job Summary:

Responsible for ensuring that the overall car rental flow in the lot is as efficient and seamless as possible, including monitoring the car lot supply, movement and cleanliness, receiving and inputing car ready tickets, and processing vehicles upgrades, exchanges, and Express rentals.

 

 

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

  • Monitor car lot supply, movement and cleanliness; maintain adequate model mixes to meet demand; secure vehicles through physical invenotry and ensure placement on lot is accurate to achieve efficiency in the car rental process
  • Receive and enter car ready tickets and new car information into computer system to update inventory
  • Process vehicle upgrades and/or exchanges
  • Process Express rentals, as required
  • Identify vehicles to be mass-moved, and communication/coordinate with Shuttlers to achieve task
  • Assist with flow of vehicles off lot
  • Distribute new cars keys for customers and employees

Performed related responsibilities as required or assigned.

Job ID
142457
US-GA-Duluth

Join Hertz Local Edition Corp (HLE) as a Branch Manager Trainee!  Each year, many talented people join HLE, and the best become future Branch Managers of our Hertz Local Edition branches.

 

Our program provides hands-on training in: Sales, Operations, Customer Service, Finance & Accounting Management, Revenue Management, Fleet Management, and most importantly: People Management.

 

Hertz rewards its employees with competitive compensation packages including: hourly pay, overtime pay, and performance based bonuses.  Branch Manager Trainees will progress through the training curriculum within their first nine months of employment.  You will also receive the use of a company car upon entry into the Branch Manager ranks.

 

The Management Training Curriculum program provides a clearly defined career path to a Branch Manager in as little as 12-18 months! Our promotions don’t stop there; our top level management regularly comes from the training ranks.

 

Your journey with Hertz will start off as a Branch Manager Trainee, quickly progressing into a Management Associate, while quickly gaining experience for a future Branch Manager role.

 

In addition to our competitive compensation package, Hertz also provides world class benefits, which include:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Tuition Reimbursement
  • Up to 4 weeks of paid vacation a year (* depending on employment level)
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan & Employee Discounts

 

Responsibilities:

 

  • Supporting achievement of location sales and margin goals
  • Ensuring positive customer experience, making Hertz #1 in car rental company experience
  • Achieving individual sales goals and customer service goals
  • Growing sales utilizing business-to-business sales tactics
  • Upholding company standards by ensuring cars are presentable to customers
  • Clean and service facilities/vehicles to ensure customer satisfaction
Job ID
142417
US-FL-Fort Myers

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter
Job ID
142355
US-FL-Fort Myers

Job Summary:

Responsible for ensuring that the overall car rental flow in the lot is as efficient and seamless as possible, including monitoring the car lot supply, movement and cleanliness, receiving and inputing car ready tickets, and processing vehicles upgrades, exchanges, and Express rentals.

 

 

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

  • Monitor car lot supply, movement and cleanliness; maintain adequate model mixes to meet demand; secure vehicles through physical invenotry and ensure placement on lot is accurate to achieve efficiency in the car rental process
  • Receive and enter car ready tickets and new car information into computer system to update inventory
  • Process vehicle upgrades and/or exchanges
  • Process Express rentals, as required
  • Identify vehicles to be mass-moved, and communication/coordinate with Shuttlers to achieve task
  • Assist with flow of vehicles off lot
  • Distribute new cars keys for customers and employees

Performed related responsibilities as required or assigned.

Job ID
142354
US-FL-Fort Myers

Job Summary:

Responsible for ensuring that the overall car rental flow in the lot is as efficient and seamless as possible, including monitoring the car lot supply, movement and cleanliness, receiving and inputing car ready tickets, and processing vehicles upgrades, exchanges, and Express rentals.

 

 

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

  • Monitor car lot supply, movement and cleanliness; maintain adequate model mixes to meet demand; secure vehicles through physical invenotry and ensure placement on lot is accurate to achieve efficiency in the car rental process
  • Receive and enter car ready tickets and new car information into computer system to update inventory
  • Process vehicle upgrades and/or exchanges
  • Process Express rentals, as required
  • Identify vehicles to be mass-moved, and communication/coordinate with Shuttlers to achieve task
  • Assist with flow of vehicles off lot
  • Distribute new cars keys for customers and employees

Performed related responsibilities as required or assigned.

Job ID
142353
US-UT-Salt Lake City

Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.

 

If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.

 

A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.

 

In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

 

  • Medical                                       
  • Dental
  • Vision
  • Life Insurance                                                       
  • Dependent Life Insurance                                    
  • Vacations                                                        
  • Holiday                                                                    
  • Sick Days                                                                                                                
  • 401K                                                
  • Employee Discounts
  • Tuition Reimbursement                                               

 

*Eligibility varies, depending on your employment status

Job ID
142338
US-UT-Salt Lake City

Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.

 

If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.

 

A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.

 

In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

 

  • Medical                                       
  • Dental
  • Vision
  • Life Insurance                                                       
  • Dependent Life Insurance                                    
  • Vacations                                                        
  • Holiday                                                                    
  • Sick Days                                                                                                                
  • 401K                                                
  • Employee Discounts
  • Tuition Reimbursement                                               

 

*Eligibility varies, depending on your employment status

Job ID
142337
US-UT-Salt Lake City

Ask about our $2000.00 Sign On and Stay On Bonus! 

$1000 paid after the first 90 days of employment and the remaining after 180 days of employment! 

 

We offer competitive hourly wages, and opportunities to earn additional monthly incentives!!

 

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter
Job ID
142334
US-MD-Hanover

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
142321
US-OH-Columbus

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter
Job ID
142276
US-NC-Raleigh

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter
Job ID
142199
US-FL-Fort Lauderdale

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
142196
US-UT-Salt Lake City

Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.

 

If you think you have what it takes then apply with us to be a Hertz Vehicle Service Attendant!

 

Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.

 

As a Hertz VSA...  

  • You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up.
  • Drive and park vehicles on-lot as needed.
  • Check for vehicle damage and ensure features of the vehicles are operational.
  • Check vehicle status.  (rentable/non-rentable)
  • Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc)
  • Fill gasoline tank and check fill levels of all fluids
  • Clean the exterior of vehicle. (debug and wash)
  • Meet processing and standardization quotas.
  • Perform related tasks as directed by managers.
  • Able to work outdoors in all types of weather conditions.
Job ID
142180