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US-TN-Nashville
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
146853
US-FL-Orlando
Job ID
146852
US-MD-Hanover
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
146850
US-CA-Inglewood
Job Summary:   Responsible for processing car rental transactions for Express customers, utilizing approved sales techniques to offer and sell incremental car rental products, and providing customer service with the car rental experience.   Responsibilities/Essential Functions: - Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system. - Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed. - Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges. - Instruct customers on how to update their profiles. - Organize and maintain cleanliness of rental office/cashier booth area. - Enter and maintain information in location logs, as required. - Distribute keys.
Job ID
146837
US-AR-Bentonville
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.   If you think you have what it takes then apply with us to be a Dollar Thrifty Vehicle Service Attendant!   Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.   As a Dollar Thrifty VSA...   - You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. - Drive and park vehicles on-lot as needed. - Check for vehicle damage and ensure features of the vehicles are operational. - Check vehicle status.  (rentable/non-rentable) - Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc) - Fill gasoline tank and check fill levels of all fluids - Clean the exterior of vehicle. (debug and wash) - Meet processing and standardization quotas. - Perform related tasks as directed by managers. - Able to work outdoors in all types of weather conditions.
Job ID
146831
US-NJ-Newark
Here is your opportunity to talk directly with hiring managers during a one day, invitation only, interview session.   Interview Date: Tuesday, January 16th, 2018 Interview Time: 10:00am- 3:00pm Location: Hertz (Newark Airport) 23 Newark Liberty International Bldg #23 Newark, NJ 07114   Hertz Contact:  Recruiter   All Full-time candidates MUST be available with no scheduling conflicts. That includes being available to work days, nights, overnights, weekends, and holidays.   The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
146814
US-KY-Louisville
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
146810
US-NV-Las Vegas
Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.   If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.   A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.   In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:   - Medical                                        - Dental - Vision - Life Insurance                                                        - Dependent Life Insurance                                     - Vacations                                                         - Holiday                                                                     - Sick Days                                                                                                                 - 401K                                                 - Employee Discounts - Tuition Reimbursement                                                  *Eligibility varies, depending on your employment status
Job ID
146807
US-IL-Chicago
The Courtesy Bus Driver is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for the safe, friendly, efficient transportation of customers between multiple airport terminals and the Dollar Thrifty Automotive Group  rental location.     The key responsibilities and accountabilities are: - Provide timely shuttle service to customers to/from airport terminal to Dollar Thrifty Automotive Group facility, in compliance with Dollar Thrifty Automotive Group’s policies and procedures and local laws. - Personally welcome customers boarding the bus, assist with luggage and answer questions in a friendly manner. - Effectively communicate stops and safety information through PA or Talking Bus System; if needed, communicate with other Courtesy Service Drivers, Bus operations Supervisor using standard codes. - Provide world class customer service by determining customer’s reservation status and communicate to lounge manager / provide excellent customer service to all customers using the required customer service dialogue whilst maintaining the right company image at all times. - Conduct bus inspection to ensure customer and employee safety and bring any defect / damage to the attention of the supervisor. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - Ensure the bus is kept tidy at all times with maps available. - Contribute to continuous improvement by communicating customer feedback to team and engaging in action planning to improve performance and customer satisfaction. Complete any relevant paperwork in line with Company Audit and Department of Transport standards
Job ID
146750
US-FL-Tampa
Job Summary:   Responsible for processing car rental transactions for Express customers, utilizing approved sales techniques to offer and sell incremental car rental products, and providing customer service with the car rental experience.   Responsibilities/Essential Functions: - Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system. - Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed. - Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges. - Instruct customers on how to update their profiles. - Organize and maintain cleanliness of rental office/cashier booth area. - Enter and maintain information in location logs, as required. - Distribute keys.
Job ID
146747
US-FL-Tampa
Job Summary:   Responsible for processing car rental transactions for Express customers, utilizing approved sales techniques to offer and sell incremental car rental products, and providing customer service with the car rental experience.   Responsibilities/Essential Functions: - Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system. - Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed. - Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges. - Instruct customers on how to update their profiles. - Organize and maintain cleanliness of rental office/cashier booth area. - Enter and maintain information in location logs, as required. - Distribute keys.
Job ID
146746
US-FL-Tampa
Job Summary:   Responsible for processing car rental transactions for Express customers, utilizing approved sales techniques to offer and sell incremental car rental products, and providing customer service with the car rental experience.   Responsibilities/Essential Functions: - Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system. - Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed. - Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges. - Instruct customers on how to update their profiles. - Organize and maintain cleanliness of rental office/cashier booth area. - Enter and maintain information in location logs, as required. - Distribute keys.
Job ID
146744
US-OH-Cleveland
Job Summary:   Responsible for processing car rental transactions for Express customers, utilizing approved sales techniques to offer and sell incremental car rental products, and providing customer service with the car rental experience.   Responsibilities/Essential Functions: - Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system. - Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed. - Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges. - Instruct customers on how to update their profiles. - Organize and maintain cleanliness of rental office/cashier booth area. - Enter and maintain information in location logs, as required. - Distribute keys.
Job ID
146728
US-IL-Chicago
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
146714
US-CO-Eagle
Hertz, an industry leader is seeking high-charged, high-energy, team driven individuals to work as a vehicle transporter.  As a transporter you will have the opportunity to drive Hertz cars while getting paid!    Your general responsibilities include but are not limited to; - Transports vehicles safely within the airport to various service areas. - Safely moves vehicles between airport and off-airport locations. - Provide outstanding customer service. - Maintain courteous and professional behavior & appearance. - Follow all company safety policies and procedures and protect company assets. - Ability to work with minimal supervision while maintaining high energy.
Job ID
146707
US-NV-Las Vegas
Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.   If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.   A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.   In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:   - Medical                                        - Dental - Vision - Life Insurance                                                        - Dependent Life Insurance                                     - Vacations                                                         - Holiday                                                                     - Sick Days                                                                                                                 - 401K                                                 - Employee Discounts - Tuition Reimbursement                                                  *Eligibility varies, depending on your employment status
Job ID
146703
US-NV-Las Vegas
Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.   If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.   A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.   In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:   - Medical                                        - Dental - Vision - Life Insurance                                                        - Dependent Life Insurance                                     - Vacations                                                         - Holiday                                                                     - Sick Days                                                                                                                 - 401K                                                 - Employee Discounts - Tuition Reimbursement                                                  *Eligibility varies, depending on your employment status
Job ID
146691
US-MD-Hanover
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
146683
US-KY-Louisville
Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.   If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.   A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.   In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:   - Medical                                        - Dental - Vision - Life Insurance                                                        - Dependent Life Insurance                                     - Vacations                                                         - Holiday                                                                     - Sick Days                                                                                                                 - 401K                                                 - Employee Discounts - Tuition Reimbursement                                                  *Eligibility varies, depending on your employment status
Job ID
146665
US-NC-Charlotte
Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.   If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.   A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.   In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:   - Medical                                        - Dental - Vision - Life Insurance                                                        - Dependent Life Insurance                                     - Vacations                                                         - Holiday                                                                     - Sick Days                                                                                                                 - 401K                                                 - Employee Discounts - Tuition Reimbursement                                                  *Eligibility varies, depending on your employment status
Job ID
146655
US-MO-Springfield | US
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
146624
US-HI-Honolulu
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
146615
US-CA-San Jose
As the Production Quality Manager (PQM), you are responsible for the coaching, management, and leadership of VSA employees as well as operations.   The PQM works to ensure that we are providing the highest level of quality utilizing the most efficient methods for preparing cars. The PQM helps make sure that everyone in Vehicle Service consistently executes Hertz’s rigorous vehicle preparation process so that every vehicle meets Hertz’s heritage of vehicle safety and quality. The PQM completes quality audits of the fleet as well as standard work audits utilizing the Akkroo application.   PQM works closely with our third party vendor and the Ultimate Choice Lot Manager to successfully implement the replenishment model. PQM will work closely with the Value Stream Leader VSA/IR to maintain accurate metrics and to utilize them for the continuous improvement of the VSA operations.   To be a great PQM, you need:   - Commitment to developing and learning a wide variety of skills so that you can advance to higher levels at Hertz - A desire to grow with Hertz including a willingness to live and work in a number of different cities throughout the United States - A deep desire to work with and lead others as a team to build a business that is both fast paced and continually improving - An ability to manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis - An ability to remain level headed and calm with both customers and employees as you assist them through challenging situations - An ability to be a Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty
Job ID
146608
US-CA-San Jose
Hertz is now hiring at the San Jose Airport and is offering a sign on bonus of $6,000!!! This position is offering employees a sign on bonus: Employees have the potential of earning a $6,000 sign-on bonus upon joining the organization. Eligible employees will receive a lump sum of: $1,000 after completion of 60 days of service,  $1,500 after completion of 120 days of service, $1,500 after completion of 240 days of service, $2,000 after completion of 1 year of service in their position. Rules and regulations apply.   As a Functional Manager you will work on the day-to-day aspects of the rental car business while using superior management, leadership and customer service skills. You will work with a wide range of employees, customers, vendors, and third party contractors to achieve the overall results and goals for your area of operations. You are responsible for managing a unionized and/or non-unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling escalated customer issues and requests, recruiting new employees and providing them with training. You will be an expert in all of Hertz products and services and will coach employees how to improve their ability to sell and meet customer needs.   Additionally, depending on your assigned area you will be responsible for the rental fleet at your location including staying aware of hourly reservations, return counts, vehicle make and model availability, preventative maintenance schedules, etc. to achieve the greatest revenue and profitability   To be a great FM, you need:   - Commitment to developing and learning a wide variety of skills so that you can advance to higher levels at Hertz - A desire to grow with Hertz including a willingness to live and work in a number of different cities throughout the United States - A deep desire to work with and lead others as a team to build a business that is both fast paced and continually improving - An ability to manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis - An ability to remain level headed and calm with both customers and employees as you assist them through challenging situations - An ability to be a Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty
Job ID
146607
US-CA-Inglewood
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
146594