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US-FL-Miami

Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.

 

If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.

 

A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.

 

In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

 

  • Medical                                       
  • Dental
  • Vision
  • Life Insurance                                                       
  • Dependent Life Insurance                                    
  • Vacations                                                        
  • Holiday                                                                    
  • Sick Days                                                                                                                
  • 401K                                                
  • Employee Discounts
  • Tuition Reimbursement                                               

 

*Eligibility varies, depending on your employment status

Job ID
143781
US-AL-Mobile

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
143731
US-HI-Lihue

**** Earn a $6000 sign-on bonus when you join Hertz***

 

   ***Eligible Employees will receive lump sums of: $2000 after 90 days of service; $2000 after 120 days of service; $2000 after 240 days of service in their position.** Rules and Regulations apply

 

 

As a Functional Manager you will work on the day-to-day aspects of the rental car business while using superior management, leadership and customer service skills. You will work with a wide range of employees, customers, vendors, and third party contractors to achieve the overall results and goals for your area of operations. You are responsible for managing a unionized and/or non-unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling escalated customer issues and requests, recruiting new employees and providing them with training. You will be an expert in all of Hertz products and services and will coach employees how to improve their ability to sell and meet customer needs.   Additionally, depending on your assigned area you will be responsible for the rental fleet at your location including staying aware of hourly reservations, return counts, vehicle make and model availability, preventative maintenance schedules, etc. to achieve the greatest revenue and profitability

 

To be a great FM, you need:

 

  • Commitment to developing and learning a wide variety of skills so that you can advance to higher levels at Hertz
  • A desire to grow with Hertz including a willingness to live and work in a number of different cities throughout the United States
  • A deep desire to work with and lead others as a team to build a business that is both fast paced and continually improving
  • An ability to manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis
  • An ability to remain level headed and calm with both customers and employees as you assist them through challenging situations
  • An ability to be a Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty
Job ID
143581
US-HI-Lihue

**** Earn a $4000 sign-on bonus when you join Hertz***

 

   ***Eligible Employees will receive lump sums of: $1000 after 90 days of service; $1000 after 120 days of service; $2000 after 240 days of service in their position.** Rules and Regulations apply

 

 

As the Production Quality Manager (PQM), you are responsible for the coaching, management, and leadership of VSA employees as well as operations.   The PQM works to ensure that we are providing the highest level of quality utilizing the most efficient methods for preparing cars. The PQM helps make sure that everyone in Vehicle Service consistently executes Hertz’s rigorous vehicle preparation process so that every vehicle meets Hertz’s heritage of vehicle safety and quality. The PQM completes quality audits of the fleet as well as standard work audits utilizing the Akkroo application.   PQM works closely with our third party vendor and the Ultimate Choice Lot Manager to successfully implement the replenishment model. PQM will work closely with the Value Stream Leader VSA/IR to maintain accurate metrics and to utilize them for the continuous improvement of the VSA operations.

 

To be a great PQM, you need:

 

  • Commitment to developing and learning a wide variety of skills so that you can advance to higher levels at Hertz
  • A desire to grow with Hertz including a willingness to live and work in a number of different cities throughout the United States
  • A deep desire to work with and lead others as a team to build a business that is both fast paced and continually improving
  • An ability to manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis
  • An ability to remain level headed and calm with both customers and employees as you assist them through challenging situations
  • An ability to be a Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty
Job ID
143576
US-WI-Milwaukee

Do you like to have different types of assignments and variety in your work?  Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert.  Even in difficult situations, you have great tact and charm.

 

Is this you?  Then we need you as our Flexible Service Representative!

 

As a Flexible Service Representative, you will be responsible for a wide variety of assignments, including:

  • Qualifying and processing customer rentals with accuracy and detail.
  • Persuasively selling optional services.
  • Processing customer rental returns.
  • Conducting vehicle service and maintenance.
Job ID
143532
US-AZ-Phoenix

Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Mgr Location II , you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.

 

If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Manager Location II, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.

 

A Location Manager II oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.

 

In your position as a Location Manager II, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Dollar Thrifty Automotive Group strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

 

  • Medical                                       
  • Dental
  • Vision
  • Life Insurance                                                       
  • Dependent Life Insurance                                    
  • Vacations                                                        
  • Holiday                                                                    
  • Sick Days                                                             
  • Income Savings Plan
  • U.S. Savings Bond                                                   
  • Employee Discounts
  • Tuition Reimbursement                                              

*Eligibility varies, depending on your employment status

Job ID
143531
US-HI-Kahului

**** Earn a $4000 sign-on bonus when you join Hertz***

 

   ***Eligible Employees will receive lump sums of: $1000 after 90 days of service; $1000 after 120 days of service; $2000 after 240 days of service in their position.** Rules and Regulations apply

 

 

The Fleet Manager manages fleet operations within the Hawaii Pool to ensure maximum performance through disciplined execution of fleet objectives.  They are responsible for collaborating with all necessary parties on the daily fleet availability/movement within the Pool across all brands and maintaining transparency of information critical to daily fleet decisions to the organization.  They will ensure tactical decisions meet the objectives of the strategic goals of the Zone and Pool.

 

Collaborate with Fleet Logistic Director to execute tactical strategies to maximize ROI of fleet assets.  Variables to consider are: maximizing revenue and fleet utilization across all brands and products (rates and car classes), capitalizing on remarketing opportunities, competitive availability and market share position, customer service (NPS) and location operating capacity/limitations.

 

Fleet Manager will also work closely with licensees to execute fleet objectives and maximize ROI of fleet assets.

 

People Development:

Responsible for building, managing and developing talent effectively within the Organization in order to foster a high performing culture and holds direct reports accountable for the effective management of the fleet.

All necessary manpower planning needed to achieve fleet plan, utilization and out of service goals.

 

Add/Delete Objectives:

Responsible for execution of the monthly fleet plan, and directing local teams to ensure the correct cars are pulled for deletion.  Interact with Remarketing organization to maximize opportunity within all Car Sales channels. 

Work closely with the Zone Fleet Logistics Director to expedite car sales transfers by managing the Wholesale hold process and communicating the timing of add/delete cadence and fleet activities to local Operations

 

Utilization and Out of Service:

Responsible for driving utilization across the Pool by collaborating with Operations and Maintenance to minimize total Out of Service level.

Oversee all functions related to Car Control, Out of Service and Non-Revenue management within their Pool.

 

Turnbacks:

Coordinate and oversee prep and processing of Turnback units throughout the Pool to minimize expense and downtime (e.g., days to Turnback).

 

Registration:

Optimize new car installation and renewal processes to minimize downtime and registration expenses

 

Transportation:

Coordinate movement of vehicles into and out of the pool via trucking, as directed by Fleet department.

Responsible for management of all inter-location fleet movement to minimize transport cost and maximize revenue, taking into consideration new car deliveries/diversions to minimize unnecessary fleet moves

 

Maintenance :

 Provide administrative support to all maintenance functions.

Job ID
143484
US-NV-Las Vegas

Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.

 

If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.

 

A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.

 

In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

 

  • Medical                                       
  • Dental
  • Vision
  • Life Insurance                                                       
  • Dependent Life Insurance                                    
  • Vacations                                                        
  • Holiday                                                                    
  • Sick Days                                                                                                                
  • 401K                                                
  • Employee Discounts
  • Tuition Reimbursement                                               

 

*Eligibility varies, depending on your employment status

Job ID
143475
US-TN-Nashville

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
143445
US-TX-Dallas

As a Customer Service Leader for the Busing, Counter, Gold, and Exit Gate groups you will oversee and provide site leadership focused on superior customer care and service including the achievement of sales and revenue targets.

 

As a Customer Service Leader (CSL) you and your team will strive to create a positive customer experience from the time they enter the courtesy bus until they leave with their personal choice of vehicle from the exit gate.  You will lead and coach your team to guide our customers through the rental process with minimal wait times while offering them a wide variety of Hertz products and services.  Additionally, you will work to ensure that Hertz’s most loyal of customers have the highest standard quality and service.  You will work closely with the Operations Leader to leverage the Ultimate Choice replenishment model and ensure proper utilization of the Ultimate Choice Zones.  The CSL will serve as the third level of escalation for customer issue and works to resolve outstanding issues and coach your team how to resolve issues at the lowest level possible while delivering the highest level of customer service.

  

To be a Great CSL you need:

 

An ability to lead and manage all aspects of the Ultimate Choice replenishment model and ensure that clean and prepared cars are ready for rental

  • An ability to understand the movement and flow of vehicles to the Ultimate Choice zones
  • The ability to analyze and to understand the impact of hourly reservations on the replenishment model and the ability to make adjustments throughout the day
  • A deep desire to be innovative by being able to spot trends and develop creative solutions that improve overall operations and drives both quality and revenue
  • An ability to remain level headed and calm with both customers and employees as you assist them
  • An ability to be a Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty

Skills needed to be a CSL:

  • Strong management, communications, interpersonal relationship, customer service, problem solving, fleet management, and sales skills
  • Strong strategic planning and analytical skills including the ability to forecast demand and utilization
  • Strong logistic ability to understand fleet movement
  • A Bachelor’s Degree required and 3 - 5 years rental car management experience.

Some of the benefits employees are eligible for include: 

  • Medical                                        
  • Dental
  • Vision
  • Life Insurance                                                        
  • Dependent Life Insurance                                     
  • Vacations                                                         
  • Holiday                                                                     
  • Sick Days                                                              
  • Retirement Plan                                                       
  • Income Savings Plan
  • S. Savings Bond                                                    
  • Employee Discounts
Job ID
143437
US-FL-Fort Myers

Job Summary:

 

Responsible for processing car rental transactions for Express customers, utilizing approved sales techniques to offer and sell incremental car rental products, and providing customer service with the car rental experience.

 

Responsibilities/Essential Functions:

  • Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system.
  • Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed.
  • Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges.
  • Instruct customers on how to update their profiles.
  • Organize and maintain cleanliness of rental office/cashier booth area.
  • Enter and maintain information in location logs, as required.
  • Distribute keys.
Job ID
143421
US-HI-Kailua Kona

 

**** Earn a $6000 sign-on bonus when you join Hertz***

 

   ***Eligible Employees will receive lump sums of: $2000 after 90 days of service; $2000 after 120 days of service; $2000 after 240 days of service in their position.** Rules and Regulations apply

 

 

As the Production Quality Manager (PQM), you are responsible for the coaching, management, and leadership of VSA employees as well as operations.   The PQM works to ensure that we are providing the highest level of quality utilizing the most efficient methods for preparing cars. The PQM helps make sure that everyone in Vehicle Service consistently executes Hertz’s rigorous vehicle preparation process so that every vehicle meets Hertz’s heritage of vehicle safety and quality. The PQM completes quality audits of the fleet as well as standard work audits utilizing the Akkroo application.   PQM works closely with our third party vendor and the Ultimate Choice Lot Manager to successfully implement the replenishment model. PQM will work closely with the Value Stream Leader VSA/IR to maintain accurate metrics and to utilize them for the continuous improvement of the VSA operations.

 

To be a great PQM, you need:

 

  • Commitment to developing and learning a wide variety of skills so that you can advance to higher levels at Hertz
  • A desire to grow with Hertz including a willingness to live and work in a number of different cities throughout the United States
  • A deep desire to work with and lead others as a team to build a business that is both fast paced and continually improving
  • An ability to manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis
  • An ability to remain level headed and calm with both customers and employees as you assist them through challenging situations
  • An ability to be a Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty
Job ID
143419
US-HI-Honolulu

Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.

 

If you think you have what it takes then apply with us to be a Dollar Thrifty Vehicle Service Attendant!

 

Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.

 

As a Dollar Thrifty VSA...  

  • You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up.
  • Drive and park vehicles on-lot as needed.
  • Check for vehicle damage and ensure features of the vehicles are operational.
  • Check vehicle status.  (rentable/non-rentable)
  • Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc)
  • Fill gasoline tank and check fill levels of all fluids
  • Clean the exterior of vehicle. (debug and wash)
  • Meet processing and standardization quotas.
  • Perform related tasks as directed by managers.
  • Able to work outdoors in all types of weather conditions.
Job ID
143418
US-CA-Inglewood

Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.

 

If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.

 

A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.

 

In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

 

  • Medical                                       
  • Dental
  • Vision
  • Life Insurance                                                       
  • Dependent Life Insurance                                    
  • Vacations                                                        
  • Holiday                                                                    
  • Sick Days                                                                                                                
  • 401K                                                
  • Employee Discounts
  • Tuition Reimbursement                                               

 

*Eligibility varies, depending on your employment status

Job ID
143416
US-VA-Harrisonburg

 

The Sales & Service Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs.

 

Responsibility of a Sales and Service Associate includes:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Convert phone shops to reservations and rentals
  • Creating a positive customer service experience by listening to and identifying customer needs
  • Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
  • Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
  • Assist customers with various post rental inquiries that involve the rental and billing process.
  • Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.
Job ID
143411
US-CO-Denver

The Courtesy Bus Driver is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for the safe, friendly, efficient transportation of customers between multiple airport terminals and the Dollar Thrifty Automotive Group  rental location.  

 

The key responsibilities and accountabilities are:

  • Provide timely shuttle service to customers to/from airport terminal to Dollar Thrifty Automotive Group facility, in compliance with Dollar Thrifty Automotive Group’s policies and procedures and local laws.
  • Personally welcome customers boarding the bus, assist with luggage and answer questions in a friendly manner.
  • Effectively communicate stops and safety information through PA or Talking Bus System; if needed, communicate with other Courtesy Service Drivers, Bus operations Supervisor using standard codes.
  • Provide world class customer service by determining customer’s reservation status and communicate to lounge manager / provide excellent customer service to all customers using the required customer service dialogue whilst maintaining the right company image at all times.
  • Conduct bus inspection to ensure customer and employee safety and bring any defect / damage to the attention of the supervisor.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • Ensure the bus is kept tidy at all times with maps available.
  • Contribute to continuous improvement by communicating customer feedback to team and engaging in action planning to improve performance and customer satisfaction.

Complete any relevant paperwork in line with Company Audit and Department of Transport standards

Job ID
143400
US-FL-Orlando

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter
Job ID
143362
US-FL-Orlando

Job Summary:

Responsible for ensuring that the overall car rental flow in the lot is as efficient and seamless as possible, including monitoring the car lot supply, movement and cleanliness, receiving and inputing car ready tickets, and processing vehicles upgrades, exchanges, and Express rentals.

 

 

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

  • Monitor car lot supply, movement and cleanliness; maintain adequate model mixes to meet demand; secure vehicles through physical invenotry and ensure placement on lot is accurate to achieve efficiency in the car rental process
  • Receive and enter car ready tickets and new car information into computer system to update inventory
  • Process vehicle upgrades and/or exchanges
  • Process Express rentals, as required
  • Identify vehicles to be mass-moved, and communication/coordinate with Shuttlers to achieve task
  • Assist with flow of vehicles off lot
  • Distribute new cars keys for customers and employees

Performed related responsibilities as required or assigned.

Job ID
143360
US-FL-Fort Lauderdale

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter
Job ID
143332
US-MN-Saint Paul

Do you like to have different types of assignments and variety in your work?  Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert.  Even in difficult situations, you have great tact and charm.

 

Is this you?  Then we need you as our Flexible Service Representative!

 

Job Description:

As a Flexible Service Representative, you will be responsible for a wide variety of assignments, including:

  • Qualifying and processing customer rentals with accuracy and detail.
  •  Persuasively selling optional services.
  •  Processing customer rental returns.
  •  Conducting vehicle service and maintenance.
Job ID
143328
US-FL-Jacksonville

Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.

 

If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.

 

A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.

 

In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

 

  • Medical                                       
  • Dental
  • Vision
  • Life Insurance                                                       
  • Dependent Life Insurance                                    
  • Vacations                                                        
  • Holiday                                                                    
  • Sick Days                                                                                                                
  • 401K                                                
  • Employee Discounts
  • Tuition Reimbursement                                               

 

*Eligibility varies, depending on your employment status

Job ID
143316
US-FL-West Palm Beach

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
143294
US-WI-Milwaukee

Do you like to have different types of assignments and variety in your work?  Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert.  Even in difficult situations, you have great tact and charm.

 

Is this you?  Then we need you as our Flexible Service Representative!

 

As a Flexible Service Representative, you will be responsible for a wide variety of assignments, including:

  • Qualifying and processing customer rentals with accuracy and detail.
  • Persuasively selling optional services.
  • Processing customer rental returns.
  • Conducting vehicle service and maintenance.
Job ID
143290
US-FL-Fort Myers

If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the  position Security Representative position.  Bring your energy, drive, and motivation to Dollar Thrifty Automotive Group, and set your goals on cruise control! Dollar Thrifty Automotive Group, a world leader in the car rental industry, currently seeks energetic team players to join our team.

 

Full Time Security Representatives at Dollar Thrifty Automotive Group work in the security booth at the exit of our lot. You will check out customers as they leave the Dollar Thrifty Automotive Group property to ensure the customer has matching numbers on the vehicle and the rental contract. This includes: directing traffic, scanning vehicle numbers into a handheld computer, dealing with customers in a polite, professional manner, working outside in all weather elements.

Job ID
143263
US-OH-Columbus

Open House Interview Day at Thrifty in Columbus, Ohio!!!

 

This Wednesday, October 25th

11:00 AM to 6:00 PM

  

Please RSVP to JHardesty@hertz.com

 

Walk in’s welcome!!

 

Job Fair Location:

 

Thrifty Car Rental

4600 International Gateway

Columbus, Ohio 43219

 

 

Instant Return Rep (Job # 139382) - an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

Counter Sales Rep (Job #139377)– An essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This hourly rate plus sales commission team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel needs.

 

Essential Requirements:

 

  • Driver’s License
  • Must have open availability with schedule
  • Previous customer service experience
  • Ability to work in a fast paced environment with a variety of tasks
  • Detail oriented
  • Flexibility to work days, nights, weekends and holidays
  • Ability to demonstrate professionalism, enthusiasm and outstanding communication skills

 

All candidates must bring updated resumes.

 

Encouraged to apply online before the job fair at www.hertz.jobs and then search for job number.

Job ID
143245