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US-TX-Dfw Airport

As a Function Manager (FM) you will be given the opportunity to further hone your management and leadership skills while driving results across one or more areas of operations.  You will be assigned specific area(s) such as Instant Return, Counter, Gold/Exit Gate, or Bus.

 

As a Functional Manager you will work on the day-to-day aspects of the rental car business while using superior management, leadership and customer service skills.  You will work with a wide range of employees, customers, vendors, and third party contractors to achieve the overall results and goals for your area of operations.  You are responsible for managing a unionized and/or non-unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling escalated customer issues and requests, recruiting new employees and providing them with training.  You will be an expert in all of Hertz products and services and will coach employees how to improve their ability to sell and meet customer needs.   Additionally, depending on your assigned area you will be responsible for the rental fleet at your location including staying aware of hourly reservations, return counts, vehicle make and model availability, preventative maintenance schedules, etc. to achieve the greatest revenue and profitability.  

To be a Great FM you need:

  • Commitment to developing and learning a wide variety of skills so that you can advance to higher levels at Hertz
  • A desire to grow with Hertz including a willingness to live and work in a number of different cities throughout the United States
  • A deep desire to work with and lead others as a team to build a business that is both fast paced and continually improving
  • An ability to manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis
  • An ability to remain level headed and calm with both customers and employees as you assist them through challenging situations
  • An ability to be a Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty

Skills needed to be a FM:

  • Strong management, communications, interpersonal relationship, customer service, problem solving, fleet management, and sales skills
  • Strong planning and logistical skills

An Associate’s Degree is required and a four-year degree is preferred for this role
 
Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal!
 
The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

 

  • Medical                                        
  • Dental
  • Vision
  • Life Insurance                                                        
  • Dependent Life Insurance                                     
  • Vacations                                                         
  • Holiday                                                                     
  • Sick Days                                                              
  • Retirement Plan                                                       
  • Income Savings Plan
  • U.S. Savings Bond                                                    
  • Employee Discounts
  • Tuition Reimbursement                                                

 

*Eligibility varies, depending on your employment status

Job ID
144227
US-MO-Kansas City

Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.

 

If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.

 

A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.

 

In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

 

  • Medical                                       
  • Dental
  • Vision
  • Life Insurance                                                       
  • Dependent Life Insurance                                    
  • Vacations                                                        
  • Holiday                                                                    
  • Sick Days                                                                                                                
  • 401K                                                
  • Employee Discounts
  • Tuition Reimbursement                                               

 

*Eligibility varies, depending on your employment status

Job ID
144195
US-HI-Kahului

**** Earn a $4000 sign-on bonus when you join Hertz***

 

   ***Eligible Employees will receive lump sums of: $1000 after 90 days of service; $1000 after 120 days of service; $2000 after 240 days of service in their position.** Rules and Regulations apply

 

 

Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.

If you think you have what it takes then apply with us to be a Dollar Thrifty Automotive Group Vehicle Service Attendant!

Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.

 

As a Dollar Thrifty Automotive Group VSA... 

  • You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up.
  • Drive and park vehicles on-lot as needed.
  • Check for vehicle damage and ensure features of the vehicles are operational.
  • Check vehicle status.  (rentable/non-rentable)
  • Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc)
  • Fill gasoline tank and check fill levels of all fluids
  • Clean the exterior of vehicle. (debug and wash)
  • Meet processing and standardization quotas.
  • Perform related tasks as directed by managers.
  • Able to work outdoors in all types of weather conditions.
Job ID
144167
US-HI-Kahului

Job Summary:

 

Responsible for processing car rental transactions for Express customers, utilizing approved sales techniques to offer and sell incremental car rental products, and providing customer service with the car rental experience.

 

Responsibilities/Essential Functions:

  • Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system.
  • Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed.
  • Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges.
  • Instruct customers on how to update their profiles.
  • Organize and maintain cleanliness of rental office/cashier booth area.
  • Enter and maintain information in location logs, as required.
  • Distribute keys.
Job ID
144166
US-FL-Pensacola

Job Summary:

 

Responsible for processing car rental transactions for Express customers, utilizing approved sales techniques to offer and sell incremental car rental products, and providing customer service with the car rental experience.

 

Responsibilities/Essential Functions:

  • Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system.
  • Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed.
  • Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges.
  • Instruct customers on how to update their profiles.
  • Organize and maintain cleanliness of rental office/cashier booth area.
  • Enter and maintain information in location logs, as required.
  • Distribute keys.
Job ID
144147
US-VA-Richmond

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
144108
US-OH-Cleveland

Hertz Hiring Event in Cleveland, Ohio!

 

Tuesday November 7th!

9:00 AM to 12:00 PM

  

Please RSVP to @ jhardesty@hertz.com

 

Walk in’s welcome!!

                                                                                   

Job Fair Location:

Hertz Location - Hopkins Airport

19025 Maplewood Avenue

Cleveland, OH  44135

 

** Upon arrival, please enter the Administration Building.  The building reads Hertz on the side of the building.  Please proceed inside the Administration Building to reception. 

 

Hertz will be hosting an interview day for various positions!!

 

Car Washer (#140119) – This team member is responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale. Must be at least 20 years of age. Nominal overtime required as needed.

 

Counter Sales Rep (#140968) ($2,000 sign on/retention bonus) – an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel needs.

 

Express Agent (#140592) ($2,000 sign on/retention bonus) - This team member is responsible for processing car rental transactions for Express customers, utilizing approved sales techniques to offer and sell incremental car rental products, and providing customer service with the car rental experience.

 

***Must have open availability with schedule.

 

All candidates must bring updated resumes.

 

Encouraged to apply online before the job fair at www.hertz.jobs and then search for the corresponding job number.

Job ID
144085
US-KY-Hebron

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
144079
US-VA-Dulles

The Courtesy Bus Driver is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for the safe, friendly, efficient transportation of customers between multiple airport terminals and the Dollar Thrifty Automotive Group  rental location.  

 

The key responsibilities and accountabilities are:

  • Provide timely shuttle service to customers to/from airport terminal to Dollar Thrifty Automotive Group facility, in compliance with Dollar Thrifty Automotive Group’s policies and procedures and local laws.
  • Personally welcome customers boarding the bus, assist with luggage and answer questions in a friendly manner.
  • Effectively communicate stops and safety information through PA or Talking Bus System; if needed, communicate with other Courtesy Service Drivers, Bus operations Supervisor using standard codes.
  • Provide world class customer service by determining customer’s reservation status and communicate to lounge manager / provide excellent customer service to all customers using the required customer service dialogue whilst maintaining the right company image at all times.
  • Conduct bus inspection to ensure customer and employee safety and bring any defect / damage to the attention of the supervisor.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • Ensure the bus is kept tidy at all times with maps available.
  • Contribute to continuous improvement by communicating customer feedback to team and engaging in action planning to improve performance and customer satisfaction.

Complete any relevant paperwork in line with Company Audit and Department of Transport standards

Job ID
144072
US-FL-Jacksonville

Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.

 

If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.

 

A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.

 

In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

 

  • Medical                                       
  • Dental
  • Vision
  • Life Insurance                                                       
  • Dependent Life Insurance                                    
  • Vacations                                                        
  • Holiday                                                                    
  • Sick Days                                                                                                                
  • 401K                                                
  • Employee Discounts
  • Tuition Reimbursement                                               

 

*Eligibility varies, depending on your employment status

Job ID
144061
US-VA-Richmond

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
144040
US-FL-Orlando
Job ID
144005
US-FL-Orlando

Job Summary:

 

Responsible for processing car rental transactions for Express customers, utilizing approved sales techniques to offer and sell incremental car rental products, and providing customer service with the car rental experience.

 

Responsibilities/Essential Functions:

  • Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system.
  • Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed.
  • Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges.
  • Instruct customers on how to update their profiles.
  • Organize and maintain cleanliness of rental office/cashier booth area.
  • Enter and maintain information in location logs, as required.
  • Distribute keys.
Job ID
144000
US-FL-Orlando

Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.

 

If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.

 

A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.

 

In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

 

  • Medical                                       
  • Dental
  • Vision
  • Life Insurance                                                       
  • Dependent Life Insurance                                    
  • Vacations                                                        
  • Holiday                                                                    
  • Sick Days                                                                                                                
  • 401K                                                
  • Employee Discounts
  • Tuition Reimbursement                                               

 

*Eligibility varies, depending on your employment status

Job ID
143998
US-FL-Orlando
Job ID
143981
US-IN-Indianapolis

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
143955
US-KY-Louisville

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
143953
US-TN-Memphis

Do you like to have different types of assignments and variety in your work?  Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert.  Even in difficult situations, you have great tact and charm.

 

Is this you?  Then we need you as our Flexible Service Representative!

 

As a Flexible Service Representative, you will be responsible for a wide variety of assignments, including:

  • Qualifying and processing customer rentals with accuracy and detail.
  • Persuasively selling optional services.
  • Processing customer rental returns.
  • Conducting vehicle service and maintenance.
Job ID
143952
US-HI-Honolulu

 

* Earn a $6000 sign-on bonus when you join Hertz

 

*Eligible Employees will receive lump sums of: $2000 after 90 days of service; $2000 after 120 days of service; $2000 after 240 days of service in their position. Rules and Regulations apply

 

As a Function Manager (FM) you will be given the opportunity to further hone your management and leadership skills while driving results across one or more areas of operations. You will be assigned specific area(s) such as IR, Counter, Gold/Exit Gate, or Bus.

As a Functional Manager you will work on the day-to-day aspects of the rental car business while using superior management, leadership and customer service skills. You will work with a wide range of employees, customers, vendors, and third party contractors to achieve the overall results and goals for your area of operations. You are responsible for managing a unionized and/or non-unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling escalated customer issues and requests, recruiting new employees and providing them with training. You will be an expert in all of Dollar Thrifty products and services and will coach employees how to improve their ability to sell and meet customer needs. Additionally, depending on your assigned area you will be responsible for the rental fleet at your location including staying aware of hourly reservations, return counts, vehicle make and model availability, preventative maintenance schedules, etc. to achieve the greatest revenue and profitability.

To be a Great FM you need:

  • Commitment to developing and learning a wide variety of skills so that you can advance to higher levels at Dollar Thrifty 

  • A desire to grow with Dollar Thrifty including a willingness to live and work in a number of different cities throughout the United States

  • A deep desire to work with and lead others as a team to build a business that is both fast paced and continually improving

  • An ability to manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis

  • An ability to remain level headed and calm with both customers and employees as you assist them through challenging situations

  • An ability to be a Dollar Thrifty Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty

The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential. In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

  • Medical

  • Dental

  • Vision

  • Life Insurance

  • Dependent Life Insurance

  • Vacations

  • Holiday

  • Sick Days

  • Income Savings Plan

  • U.S. Savings Bond

  • Employee Discounts

  • Tuition Reimbursement

  • Employee Stock Purchase Plan

*Eligibility varies, depending on your employment status

Job ID
143936
US-HI-Honolulu
  • As a Function Manager (FM) you will be given the opportunity to further hone your management and leadership skills while driving results across one or more areas of operations.  You will be assigned specific area(s) such as IR, Counter, Gold/Exit Gate, or Bus.
  • As a Functional Manager you will work on the day-to-day aspects of the rental car business while using superior management, leadership and customer service skills.  You will work with a wide range of employees, customers, vendors, and third party contractors to achieve the overall results and goals for your area of operations.  You are responsible for managing a unionized and/or non-unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling escalated customer issues and requests, recruiting new employees and providing them with training.  You will be an expert in all of Hertz products and services and will coach employees how to improve their ability to sell and meet customer needs.   Additionally, depending on your assigned area you will be responsible for the rental fleet at your location including staying aware of hourly reservations, return counts, vehicle make and model availability, preventative maintenance schedules, etc. to achieve the greatest revenue and profitability.  

 

 

To be a Great FM you need:

  • Commitment to developing and learning a wide variety of skills so that you can advance to higher levels at Hertz
  • A desire to grow with Hertz including a willingness to live and work in a number of different cities throughout the United States
  • A deep desire to work with and lead others as a team to build a business that is both fast paced and continually improving
  • An ability to manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis
  • An ability to remain level headed and calm with both customers and employees as you assist them through challenging situations
  • An ability to be a Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty

The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

  • Medical                                        
  • Dental
  • Vision
  • Life Insurance                                                        
  • Dependent Life Insurance                                     
  • Vacations                                                         
  • Holiday                                                                     
  • Sick Days                                                              
  • Income Savings Plan
  • U.S. Savings Bond                                                    
  • Employee Discounts
  • Tuition Reimbursement                                                
  • Employee Stock Purchase Plan

*Eligibility varies, depending on your employment status

Job ID
143935
US-MA-East Boston

Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.

 

If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.

 

A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.

 

In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:

 

  • Medical                                       
  • Dental
  • Vision
  • Life Insurance                                                       
  • Dependent Life Insurance                                    
  • Vacations                                                        
  • Holiday                                                                    
  • Sick Days                                                                                                                
  • 401K                                                
  • Employee Discounts
  • Tuition Reimbursement                                               

 

*Eligibility varies, depending on your employment status

Job ID
143917
US-CA-Oakland

Job Summary:

 

Responsible for receiving, verifying and entering information into computer system; creating, preparing and submitting various reports; receiving and responding to customer and location telephone calls; reconciling billing information; verifying and assigning account numbers.

 

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

  •  Receive, verify and enter information into computer system
  • Generate and review reports for accuracy
  • Compile, organize and prepare various reports and forward to appropriate personnel
  • Creat and maintain files
  • Reconcile billing reports, billing invoices and various other information
  • Receive and respond to incoming calls from customers and locations
  • Verify and assign proper account numbers
  • Perform related responsibilities as required or assigned

 

Job ID
143910
US-FL-Jacksonville

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                   

The key responsibilities and accountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
143889
US-CA-Inglewood

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter
Job ID
143827
US-CA-Inglewood

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

 

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and  clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter
Job ID
143824