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US-GA-College Park
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
147515
US-MO-Springfield | US
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.   If you think you have what it takes then apply with us to be a Dollar Thrifty Vehicle Service Attendant!   Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.   As a Dollar Thrifty VSA...   - You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. - Drive and park vehicles on-lot as needed. - Check for vehicle damage and ensure features of the vehicles are operational. - Check vehicle status.  (rentable/non-rentable) - Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc) - Fill gasoline tank and check fill levels of all fluids - Clean the exterior of vehicle. (debug and wash) - Meet processing and standardization quotas. - Perform related tasks as directed by managers. - Able to work outdoors in all types of weather conditions.
Job ID
147510
US-GA-College Park
If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the  position Security Representative position.  Bring your energy, drive, and motivation to Dollar Thrifty Automotive Group, and set your goals on cruise control! Dollar Thrifty Automotive Group, a world leader in the car rental industry, currently seeks energetic team players to join our team.   Security Representatives at Dollar Thrifty Automotive Group work in the security booth at the exit of our lot. You will check out customers as they leave the Dollar Thrifty Automotive Group property to ensure the customer has matching numbers on the vehicle and the rental contract. This includes: directing traffic, scanning vehicle numbers into a handheld computer, dealing with customers in a polite, professional manner, working outside in all weather elements.
Job ID
147468
US-KY-Hebron
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
147409
US-GA-College Park
Do you find it exciting to meet new people?  Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert.  Even in difficult situations, you have great tact and charm.     In this role you will be responsible for providing “best in class” customer service to Dollar Thrifty customers from both the leisure and business markets.  Candidates must have excellent interpersonal, problem solving and verbal communication skills, and must be able to work in a stressful face-to-face customer service environment, often standing for long periods of time.  Must be able to “flex” into other job classifications.
Job ID
147373
US-GA-College Park
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
147372
US-GA-College Park
Do you like to have different types of assignments and variety in your work?  Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert.  Even in difficult situations, you have great tact and charm.   Is this you?  Then we need you as our Flexible Service Representative!   As a Flexible Service Representative, you will be responsible for a wide variety of assignments, including: - Qualifying and processing customer rentals with accuracy and detail. - Persuasively selling optional services. - Processing customer rental returns. - Conducting vehicle service and maintenance.
Job ID
147371
US-GA-College Park
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant. If you think you have what it takes then apply with us to be a Dollar Thrifty Automotive Group Vehicle Service Attendant! Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.   As a Dollar Thrifty Automotive Group VSA...  - You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. - Drive and park vehicles on-lot as needed. - Check for vehicle damage and ensure features of the vehicles are operational. - Check vehicle status.  (rentable/non-rentable) - Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc) - Fill gasoline tank and check fill levels of all fluids - Clean the exterior of vehicle. (debug and wash) - Meet processing and standardization quotas. - Perform related tasks as directed by managers. - Able to work outdoors in all types of weather conditions.
Job ID
147367
US-IL-Chicago
You are invited to the Hertz Interview Day!!  Please bring your resume!  Interviews will be conducted and OFFERS WILL BE MADE on the spot!   Event Day/Time: Tuesday, January 30th, 2018 9am-1pm   Event Location: Hertz – O’Hare 10000 Bessie Coleman Blvd Chicago, IL 60666   **free parking is available on-site**Pull into the rental car return lane and let the attendant know you are there for the Interview Day**   **Please note – we are only interviewing for the Car Cleaner position on this day.  If you have an interest in any other positions, please view and apply via our website.  Thank you! _____________________________________________________________________________________
Job ID
147323
US-NV-Las Vegas
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
147273
US-FL-West Palm Beach
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
147265
US-AZ-Tucson
Do you like to have different types of assignments and variety in your work?  Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert.  Even in difficult situations, you have great tact and charm.   Is this you?  Then we need you as our Flexible Service Representative!   As a Flexible Service Representative, you will be responsible for a wide variety of assignments, including: - Qualifying and processing customer rentals with accuracy and detail. - Persuasively selling optional services. - Processing customer rental returns. - Conducting vehicle service and maintenance.
Job ID
147153
US-KY-Louisville
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
147099
US-TX-Dfw Airport
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.   If you think you have what it takes then apply with us to be a Dollar Thrifty Vehicle Service Attendant!   Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.   As a Dollar Thrifty VSA...   - You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. - Drive and park vehicles on-lot as needed. - Check for vehicle damage and ensure features of the vehicles are operational. - Check vehicle status.  (rentable/non-rentable) - Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc) - Fill gasoline tank and check fill levels of all fluids - Clean the exterior of vehicle. (debug and wash) - Meet processing and standardization quotas. - Perform related tasks as directed by managers. - Able to work outdoors in all types of weather conditions.
Job ID
147098
US-TX-Dfw Airport
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.   If you think you have what it takes then apply with us to be a Dollar Thrifty Vehicle Service Attendant!   Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.   As a Dollar Thrifty VSA...   - You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. - Drive and park vehicles on-lot as needed. - Check for vehicle damage and ensure features of the vehicles are operational. - Check vehicle status.  (rentable/non-rentable) - Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc) - Fill gasoline tank and check fill levels of all fluids - Clean the exterior of vehicle. (debug and wash) - Meet processing and standardization quotas. - Perform related tasks as directed by managers. - Able to work outdoors in all types of weather conditions.
Job ID
147097
US-LA-Kenner
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
147077
US-CO-Denver
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
146993
US-CA-Inglewood
Job Fair Event Tuesday, January 23th, 10:00 AM – 3:00 PM 5733 Arbor Vitae Los Angeles, CA 90045 RSVP to dfreeman@hertz.com or Walk-ins Welcome   The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
146983
US-UT-Salt Lake City
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
146893
US-MO-Kansas City
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
146878
US-AZ-Phoenix
The Customer Care Representative is an essential member of our team at our airport locations. Often the first face our travelers see upon arriving to do business with us, our CCRs serve as brand ambassadors with a welcoming smile. Exhibiting a genuine interest in the needs of our travelers will help you to build rapport while providing the fastest, easiest and most valued experience to our customers.   Hertz at the [Insert Airport Location Here]has an exciting opportunity for a Customer Care Representative. As a CCR with Hertz, you will become a subject matter expert in providing the vehicle our travelers want and need, in a timely and efficient manner. You will be empowered to provide each customer with the best vehicle for their needs and to create memorable experiences. You will fully understand your role in building loyalty to our Hertz brand.   Responsibilities - Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures. - Welcome each customer with a smile. - Proudly represent Hertz with your professional appearance, language and behavior. - Focus on providing a clean and safe vehicle, to every customer, every time. - Take ownership of each customer’s service experience by immediately owning and resolving issues. - Be proud of our brand and the role you play in our success. - Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part. - Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight. - Build brand loyalty. - Utilize company approved sales and service techniques when determining customer wants and needs. - Offer optional products to meet customer wants and needs. - Prepare all rental and return documents accurately and completely. - Qualify each customer using our company rental requirement guidelines. - Provide customers assistance with directions, maps, local area information, appropriate service information, etc. - Review rental parameters with all customers to ensure a complete understanding of our rates and service charges. - Ensure that the return date and time on the rental agreement is accurate. - Review all charges at the time of vehicle return. - Prepare the Rental Agreement Folder with all required information. - Answer the phones to assist customers in a friendly, helpful and prompt manner. - Assist customers by effectively resolving all customer service issues. - Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.  
Job ID
146877
US-MO-Kansas City
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
146874
US-NY-Astoria
Open house for all positions: Full Time (Customer service, Vehicle service attendant, and Rental Sales Agent). Here is your opportunity to talk directly with hiring managers during a one day, interview session.   Interview Date: Tuesday January 23rd, 2018 Interview Time: 10:00am- 1:00pm Location: Hertz  NY Flushing LaGuard 22 Bldg Marine Air Terminal La Guardia Airport Flushing, New York 11371 United State  Contact:  Kevin Parente, Irene, Dan, and Pierre   Please bring copy of your Resume and dress professionally.   Event will be held from 10:00am to 1:00pm on Tuesday, January 23rd. Please Visit our Website Hertz.jobs to apply online.   The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
146872
US-UT-Salt Lake City
The Customer Care Representative is an essential member of our team at our airport locations. Often the first face our travelers see upon arriving to do business with us, our CCRs serve as brand ambassadors with a welcoming smile. Exhibiting a genuine interest in the needs of our travelers will help you to build rapport while providing the fastest, easiest and most valued experience to our customers.   Hertz at the SL International Airport  has an exciting opportunity for a Customer Care Representative. As a CCR with Hertz, you will become a subject matter expert in providing the vehicle our travelers want and need, in a timely and efficient manner. You will be empowered to provide each customer with the best vehicle for their needs and to create memorable experiences. You will fully understand your role in building loyalty to our Hertz brand.   Responsibilities - Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures. - Welcome each customer with a smile. - Proudly represent Hertz with your professional appearance, language and behavior. - Focus on providing a clean and safe vehicle, to every customer, every time. - Take ownership of each customer’s service experience by immediately owning and resolving issues. - Be proud of our brand and the role you play in our success. - Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part. - Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight. - Build brand loyalty. - Utilize company approved sales and service techniques when determining customer wants and needs. - Offer optional products to meet customer wants and needs. - Prepare all rental and return documents accurately and completely. - Qualify each customer using our company rental requirement guidelines. - Provide customers assistance with directions, maps, local area information, appropriate service information, etc. - Review rental parameters with all customers to ensure a complete understanding of our rates and service charges. - Ensure that the return date and time on the rental agreement is accurate. - Review all charges at the time of vehicle return. - Prepare the Rental Agreement Folder with all required information. - Answer the phones to assist customers in a friendly, helpful and prompt manner. - Assist customers by effectively resolving all customer service issues. - Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.  
Job ID
146867
US-TN-Nashville
Job Summary:   Responsible for processing car rental transactions for Express customers, utilizing approved sales techniques to offer and sell incremental car rental products, and providing customer service with the car rental experience.   Responsibilities/Essential Functions: - Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system. - Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed. - Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges. - Instruct customers on how to update their profiles. - Organize and maintain cleanliness of rental office/cashier booth area. - Enter and maintain information in location logs, as required. - Distribute keys.
Job ID
146856