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US-FL-Fort Lauderdale
Job Summary:   Responsible for processing car rental transactions for Express customers, utilizing approved sales techniques to offer and sell incremental car rental products, and providing customer service with the car rental experience.   Responsibilities/Essential Functions: - Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system. - Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed. - Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges. - Instruct customers on how to update their profiles. - Organize and maintain cleanliness of rental office/cashier booth area. - Enter and maintain information in location logs, as required. - Distribute keys.
Job ID
147715
US-LA-Kenner
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
147697
US-KY-Hebron
Hertz Hiring Event at CVG in Hebron, KY!!!   Thursday January 18th– 10AM – 5PM    We will be hosting an interview day for various positions!!   Please RSVP to @ jhardesty@hertz.com   Walk in’s welcome!!   Job Fair Location:   Hertz Location 3286 Loomis Road Hebron, Kentucky 41048     Car Cleaner (Bonus - $6,000) (job #132165)– This team member is responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale. Must be at least 20 years of age. Nominal overtime required as needed.   Customer Service Representative (Bonus - $4,000) (job #146106) –An essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel needs.   Courtesy Bus Driver (Bonus - $4,000) (job #145608) - This team member is responsible for the safe, friendly, efficient transportation of customers between multiple airport terminals and the Hertz rental location.      All candidates must bring updated resumes.   Encouraged to apply online before the job fair at www.hertz.jobs and then search for the corresponding job number.
Job ID
147647
US-CA-Los Angeles
Dollar Thrifty Automotive Group is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities.   If you are searching for new challenges and rewards, Dollar Thrifty Automotive Group  offers exciting career opportunities to get you to the next level and beyond. As a Dollar Thrifty Automotive Group Airport Location Manager, you have full responsibility for one or more distinct areas of operation. You will be exposed to the entire operation to gain a well rounded understanding of what makes a successful car rental company.   A Location Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. You will be empowered to make quick decisions independently to make the operation as successful as you know it can be. In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation and return counts, vehicle make and model availability, preventive maintenance schedules, etc.   In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks. Hertz strives to be the #1 car rental company in customer satisfaction and retention; we need you to help us achieve our goal! The compensation package includes a competitive base salary plus generous quarterly and annual bonus potential.  In addition to the compensation package, you will receive a fleet vehicle with all expenses paid. Some of the benefits employees are eligible for include:   - Medical                                        - Dental - Vision - Life Insurance                                                        - Dependent Life Insurance                                     - Vacations                                                         - Holiday                                                                     - Sick Days                                                                                                                 - 401K                                                 - Employee Discounts - Tuition Reimbursement                                                  *Eligibility varies, depending on your employment status
Job ID
147597
US-CA-Inglewood
Job Fair Event Tuesday, January 23th, 10:00 AM – 3:00 PM 5733 Arbor Vitae Los Angeles, CA 90045 RSVP to dfreeman@hertz.com or Walk-ins Welcome     The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
147595
US-MD-Hanover
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
147572
US-GA-College Park
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
147515
US-MO-Springfield | US
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.   If you think you have what it takes then apply with us to be a Dollar Thrifty Vehicle Service Attendant!   Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.   As a Dollar Thrifty VSA...   - You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. - Drive and park vehicles on-lot as needed. - Check for vehicle damage and ensure features of the vehicles are operational. - Check vehicle status.  (rentable/non-rentable) - Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc) - Fill gasoline tank and check fill levels of all fluids - Clean the exterior of vehicle. (debug and wash) - Meet processing and standardization quotas. - Perform related tasks as directed by managers. - Able to work outdoors in all types of weather conditions.
Job ID
147510
US-GA-College Park
If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the  position Security Representative position.  Bring your energy, drive, and motivation to Dollar Thrifty Automotive Group, and set your goals on cruise control! Dollar Thrifty Automotive Group, a world leader in the car rental industry, currently seeks energetic team players to join our team.   Security Representatives at Dollar Thrifty Automotive Group work in the security booth at the exit of our lot. You will check out customers as they leave the Dollar Thrifty Automotive Group property to ensure the customer has matching numbers on the vehicle and the rental contract. This includes: directing traffic, scanning vehicle numbers into a handheld computer, dealing with customers in a polite, professional manner, working outside in all weather elements.
Job ID
147468
US-KY-Hebron
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
147409
US-GA-College Park
Do you find it exciting to meet new people?  Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert.  Even in difficult situations, you have great tact and charm.     In this role you will be responsible for providing “best in class” customer service to Dollar Thrifty customers from both the leisure and business markets.  Candidates must have excellent interpersonal, problem solving and verbal communication skills, and must be able to work in a stressful face-to-face customer service environment, often standing for long periods of time.  Must be able to “flex” into other job classifications.
Job ID
147373
US-GA-College Park
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
147372
US-GA-College Park
Do you like to have different types of assignments and variety in your work?  Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert.  Even in difficult situations, you have great tact and charm.   Is this you?  Then we need you as our Flexible Service Representative!   As a Flexible Service Representative, you will be responsible for a wide variety of assignments, including: - Qualifying and processing customer rentals with accuracy and detail. - Persuasively selling optional services. - Processing customer rental returns. - Conducting vehicle service and maintenance.
Job ID
147371
US-GA-College Park
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant. If you think you have what it takes then apply with us to be a Dollar Thrifty Automotive Group Vehicle Service Attendant! Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.   As a Dollar Thrifty Automotive Group VSA...  - You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. - Drive and park vehicles on-lot as needed. - Check for vehicle damage and ensure features of the vehicles are operational. - Check vehicle status.  (rentable/non-rentable) - Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc) - Fill gasoline tank and check fill levels of all fluids - Clean the exterior of vehicle. (debug and wash) - Meet processing and standardization quotas. - Perform related tasks as directed by managers. - Able to work outdoors in all types of weather conditions.
Job ID
147367
US-IL-Chicago
You are invited to the Hertz Interview Day!!  Please bring your resume!  Interviews will be conducted and OFFERS WILL BE MADE on the spot!   Event Day/Time: Tuesday, January 30th, 2018 9am-1pm   Event Location: Hertz – O’Hare 10000 Bessie Coleman Blvd Chicago, IL 60666   **free parking is available on-site**Pull into the rental car return lane and let the attendant know you are there for the Interview Day**   **Please note – we are only interviewing for the Car Cleaner position on this day.  If you have an interest in any other positions, please view and apply via our website.  Thank you! _____________________________________________________________________________________
Job ID
147323
US-NV-Las Vegas
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
147273
US-FL-West Palm Beach
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
147265
US-AZ-Tucson
Do you like to have different types of assignments and variety in your work?  Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert.  Even in difficult situations, you have great tact and charm.   Is this you?  Then we need you as our Flexible Service Representative!   As a Flexible Service Representative, you will be responsible for a wide variety of assignments, including: - Qualifying and processing customer rentals with accuracy and detail. - Persuasively selling optional services. - Processing customer rental returns. - Conducting vehicle service and maintenance.
Job ID
147153
US-KY-Louisville
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
147099
US-TX-Dfw Airport
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.   If you think you have what it takes then apply with us to be a Dollar Thrifty Vehicle Service Attendant!   Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.   As a Dollar Thrifty VSA...   - You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. - Drive and park vehicles on-lot as needed. - Check for vehicle damage and ensure features of the vehicles are operational. - Check vehicle status.  (rentable/non-rentable) - Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc) - Fill gasoline tank and check fill levels of all fluids - Clean the exterior of vehicle. (debug and wash) - Meet processing and standardization quotas. - Perform related tasks as directed by managers. - Able to work outdoors in all types of weather conditions.
Job ID
147098
US-TX-Dfw Airport
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant.   If you think you have what it takes then apply with us to be a Dollar Thrifty Vehicle Service Attendant!   Candidate must have a clean driving record and possess a valid US driver's license.  This is an hourly paid position and pay is based on current scale.  Nominal overtime required as needed.   As a Dollar Thrifty VSA...   - You'll be responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. - Drive and park vehicles on-lot as needed. - Check for vehicle damage and ensure features of the vehicles are operational. - Check vehicle status.  (rentable/non-rentable) - Ensure interior of vehicle is clean.  (windows, door jams, trunk, vacuum, etc) - Fill gasoline tank and check fill levels of all fluids - Clean the exterior of vehicle. (debug and wash) - Meet processing and standardization quotas. - Perform related tasks as directed by managers. - Able to work outdoors in all types of weather conditions.
Job ID
147097
US-LA-Kenner
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
147077
US-CO-Denver
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
146993
US-CA-Inglewood
Job Fair Event Tuesday, January 23th, 10:00 AM – 3:00 PM 5733 Arbor Vitae Los Angeles, CA 90045 RSVP to dfreeman@hertz.com or Walk-ins Welcome   The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.                     The key responsibilities and accountability are: - Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. - Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. - Achieve personal sales goals while supporting the goals of the team. - Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. - Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Qualify and process customer rentals with accuracy and attention to detail. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. - Resolve customer issues and concerns professionally using effective customer service techniques. - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Job ID
146983
US-UT-Salt Lake City
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.   The key responsibilities and accountabilities are: - Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures - Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner - Provide the customer with an invoice and a full explanation of their charges - Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. - Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. - Check fuel level and mileage and  clearly explain final charges to the customer - Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed. - Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction - Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines - To carry out any other duties requested by the managers/Team Leaders. - Keep work area organized and free of clutter
Job ID
146893