The Customer Service Advisor, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Customer Service Advisor will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers
- Ensure optimal operational efficacies to provide customers the best rental car experience
- Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
- Assist customers with various post rental inquiries that involve the rental and billing process
- Work in a fast paced environment, while providing helpful customer service that enhances the customer’s rental experience.
- Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
- Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
- Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.