The Express Agent is responsible for processing car rental transactions for Express customers, utilizing approved sales techniques to offer and sell incremental car rental products, and providing customer service with the car rental experience.
Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system.
Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed.
Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges.
Instruct customers on how to update their profiles.
Organize and maintain cleanliness of rental office/cashier booth area.
Enter and maintain information in location logs, as required.