As the Site Leader (SL), you will manage the key areas of operations and customer service for the Dollar/Thrifty brand. You will strive to create a positive customer experience by leading and coaching your team to ensure that they are offering exceptional products, services and vehicle choices while expediting each step of the rental process. Emphasis will be given in providing the highest standard quality and service to Dollar and/or Thrifty’s most loyal and valued customers. Your team will work to ensure vehicles quickly and efficiently flow from IR through VSA to stalling. You will lead your team to the highest level of performance by ensuring that the right vehicles are properly accounted for, cleaned and stalled ready for our customers. You will ensure superior levels of customer vehicle cleanliness and will instill a quality mindset in all members of the operations team including outside third-party vendors. You will also take responsibility and maintain quality control of the site fleet and work with other sites to adjust the fleet as required. As the Site leader, you will serve as the third level of escalation for customer issues and work to resolve outstanding issues and coach your team how to deliver the highest level of customer service.
To be a great Operations Leader, you need:
Bachelor’s degree level is preferred (Associate level is accepted), but someone who is able to demonstrate the requisite behaviors and with the right level of experience (below) will also be considered.
Proven track record of being an effective leader and coach to others. An operational background in car rental is necessary, as is the need to have undertaken at least 3 functional Manager roles – so they have a good comprehension of both operational and customer facing functions within the location. Attitude and the right behaviors are more important, as is the requisite level of capability to manage in a tough, fast moving operation.
In addition, mobility is helpful as it is common to require individuals to move to different geographic locations to gain experience at different airport locations, especially for those who wish to pursue a more senior management career within Dollar Thrifty.
Dollar Thrifty is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.