• Counter Sales Rep

    Location US-PA-Philadelphia
    Job ID
    165604
    # Positions
    2
    Category
    Sales
    Division
    DTAG
    Position Type
    Regular Full Time
  • General Responsibilities

    OPEN HOUSE HIRING EVENT:

     

     

    The managers will be conducting on the spot interviews.  Please apply prior to the event at DTAGJOBs. See you there!

     

    Apply to one of the following job IDs prior to Interview.

     

    • 165850 - Courtesy Bus Driver (no CDL required)

    • 165604 - Counter Sales Rep

    • 165622 -  Car Cleaner

     

    I sincerely apologize if this email does not apply to you or you have already attended an Open house.
    I hope to help everyone find a job!

    Please forward to your family and friends!

     

    Please bring your PRINTED resume and dress to impress!

     

    Date: Wednesday, December 19th, 2018

     

    Time:  Between 12:00 PM - 3:00 PM

     

    You MUST complete and application and UPLOAD your resume.

    You will not be able to interview without a PRINTED Resume.

    Must be able to pass Drug screen and Criminal Background Checks.

    Driver's license required.

    Dress to impress.

     

    Location:

    Thrifty Rent A Car

    7500 Holstein Ave

    Philadelphia, PA 19153

     

     

    The Counter Sales Rep is an essential member of our team at our airport locations. Often the first face our travelers see upon arriving to do business with us, our CCRs serve as brand ambassadors with a welcoming smile. Exhibiting a genuine interest in the needs of our travelers will help you to build rapport while providing the fastest, easiest and most valued experience to our customers.

     

    Dollar Thrifty at the Philadelphia International Airport has an exciting opportunity for a Customer Care Representative. As a CCR with Dollar Thrifty, you will become a subject matter expert in providing the vehicle our travelers want and need, in a timely and efficient manner. You will be empowered to provide each customer with the best vehicle for their needs and to create memorable experiences. You will fully understand your role in building loyalty to our Dollar Thrifty brand.

     

    Responsibilities

    • Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Dollar Thrifty's policies and procedures.
    • Welcome each customer with a smile.
    • Proudly represent Dollar Thrifty with your professional appearance, language and behavior.
    • Focus on providing a clean and safe vehicle, to every customer, every time.
    • Take ownership of each customer’s service experience by immediately owning and resolving issues.
    • Be proud of our brand and the role you play in our success.
    • Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
    • Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
    • Build brand loyalty.
    • Utilize company approved sales and service techniques when determining customer wants and needs.
    • Offer optional products to meet customer wants and needs.
    • Prepare all rental and return documents accurately and completely.
    • Qualify each customer using our company rental requirement guidelines.
    • Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
    • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
    • Ensure that the return date and time on the rental agreement is accurate.
    • Review all charges at the time of vehicle return.
    • Prepare the Rental Agreement Folder with all required information.
    • Answer the phones to assist customers in a friendly, helpful and prompt manner.
    • Assist customers by effectively resolving all customer service issues.
    • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

     

    Mandatory Requirements

    Educational Background

    • High School diploma or equivalent

      

    Professional Experience

    • A minimum of one year of sales or customer experience in a high volume or service oriented environment

      

    Skills

    • Passion for customer service and attention to detail - Goes the extra mile
    • Self-motivated to achieve and exceed targeted goals
    • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
    • Proficiency in English
    • Good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
    • Work in a fast paced environment with a variety of tasks.  
    • Excellent organizational and time management skills
    • Demonstrate professionalism and interpersonal skills
    • Proven experience of working well within a team
    • 100% customer focus, with proven experience within a customer facing environment

      

    Additional Requirements

    • Work flexible shifts including weekends and holidays; and work overtime as required
    • Work outdoors during all weather conditions
    • Stand for long periods of time

     

     

     

    EEO Statement

    Dollar Thrifty is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Dollar Thrifty is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

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