• Dollar Customer Care Rep $12 Per hour PLUS LUCRATIVE MONTHLY COMMISSIONS!

    Location US-CO-Denver
    Job ID
    164374
    # Positions
    2
    Category
    Customer Experience
    Division
    DTAG
    Position Type
    Regular Full Time
  • General Responsibilities

     

     

    Employee Perks and Incentives! 

     

    $2000.00 Retention Bonus!

    $1000 Paid out at 75 days and $1000 paid out at 120 days

    40% discount for Employee Rentals and for up to 9 friends and family members!

    Competitive Pay and Benefits

    Lucrative Monthly Sales Commssions $$$$$

     

    Start your new career with Dollar Car Rental Today! 

     

     

    The Customer Care Representative is an essential member of our team at our airport locations. Often the first face our travelers see upon arriving to do business with us, our CCRs serve as brand ambassadors with a welcoming smile. Exhibiting a genuine interest in the needs of our travelers will help you to build rapport while providing the fastest, easiest and most valued experience to our customers.

     

    Dollar Thrifty at the [Insert Airport Location Here] has an exciting opportunity for a Customer Care Representative. As a CCR with Dollar Thrifty, you will become a subject matter expert in providing the vehicle our travelers want and need, in a timely and efficient manner. You will be empowered to provide each customer with the best vehicle for their needs and to create memorable experiences. You will fully understand your role in building loyalty to our Dollar Thrifty brand.

     

    Responsibilities

    • Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Dollar Thrifty’s policies and procedures.
    • Welcome each customer with a smile.
    • Proudly represent Dollar Thrifty with your professional appearance, language and behavior.
    • Focus on providing a clean and safe vehicle, to every customer, every time.
    • Take ownership of each customer’s service experience by immediately owning and resolving issues.
    • Be proud of our brand and the role you play in our success.
    • Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
    • Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
    • Build brand loyalty.
    • Utilize company approved sales and service techniques when determining customer wants and needs.
    • Offer optional products to meet customer wants and needs.
    • Prepare all rental and return documents accurately and completely.
    • Qualify each customer using our company rental requirement guidelines.
    • Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
    • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
    • Ensure that the return date and time on the rental agreement is accurate.
    • Review all charges at the time of vehicle return.
    • Prepare the Rental Agreement Folder with all required information.
    • Answer the phones to assist customers in a friendly, helpful and prompt manner.
    • Assist customers by effectively resolving all customer service issues.
    • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

     

    Mandatory Requirements

    Educational Background

    • High School diploma or equivalent

      

    Professional Experience

    • A minimum of one year of sales or customer experience in a high volume or service oriented environment

      

    Skills

    • Passion for customer service and attention to detail - Goes the extra mile
    • Self-motivated to achieve and exceed targeted goals
    • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
    • Proficiency in English
    • Good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
    • Work in a fast paced environment with a variety of tasks.  
    • Excellent organizational and time management skills
    • Demonstrate professionalism and interpersonal skills
    • Proven experience of working well within a team
    • 100% customer focus, with proven experience within a customer facing environment

      

    Additional Requirements

    • Work flexible shifts including weekends and holidays; and work overtime as required
    • Work outdoors during all weather conditions
    • Stand for long periods of time

     

     

     

    Dollar Thrifty is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

     

    EEO/AA: Females/Minorities/Disabled/Vets

    EEO Statement

    Dollar Thrifty is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Dollar Thrifty is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.