• Customer Service Representative (Full-Time)

    Location US-NY-New York | US | US | US
    Job ID
    151971
    # Positions
    4
    Category
    Customer Service
    Division
    DTAG
    Position Type
    Regular Full Time
  • General Responsibilities

    Open House: Job Fair for Full Time Customer Service Representative and Rental Sales Agent: Hertz Rent-A-Car Manhattan, NY

    Here is your opportunity to talk directly with hiring managers during a 1 day interview session.

    Open Positions are: Customer Service Representative and Rental Sales Agent

     

    Event Info: Hertz Rent a Car: Manhattan, NY

    Event Date: Thursday , April 12th 2018 from 10:00 Am – 1:00 Pm

    Location Address: 310 East 48th St - New York, NY 10017

     

    Requirements

    Previous Customer Service Experience

    Flexible Schedule: Willing to Work Holidays, Weekends, Overtime

    High School Diploma.

    Please Dress Professionally for Interview, Bring 2 Copies of your Resume, 10+ Openings Available.

    Email Pmbarthelemy1@hertz.com or call 973-420-8255 for more info

     

    The Rental Sales Agent is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

                       

    The key responsibilities and accountability are:

    • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
    • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
    • Achieve personal sales goals while supporting the goals of the team.
    • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
    • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
    • Qualify and process customer rentals with accuracy and attention to detail.
    • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
    • Resolve customer issues and concerns professionally using effective customer service techniques.
    • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

    Mandatory Requirements

    Educational Background:

     

    High School Diploma or equivalent

              

    Professional Experiences:

     

    A minimum of one year of sales or customer experience in a high volume or service oriented environment

     

    Passion for customer service and attention to detail – Goes the extra mile

     

    Proven strong sales and closing skills and the ability to friendly, engaging manner

     

    Motivated to achieve and exceed targeted goals

     

    Knowledge:

     

    Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

     

    Proficiency in English

     

    Must be able to:

    • Demonstrate good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
    • Have the competitive drive and confidence to succeed in a commission-based environment.
    • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
    • Demonstrate sales, professionalism and interpersonal skills.
    • Show a high level of ownership, accountability and initiative.
    • Show proven experience of working well within a team.
    • Work flexible shifts including weekends and holidays; and work overtime as required.
    • Work outdoors during all weather conditions.
    • Stand for long periods of time.

    Physical Requirements:

     

    Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

     

    Dollar Thrifty Automotive Group is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

     

    EEO/AA: Females/Minorities/Disabled/Vets

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