Lot Attendant (Full-time)

Location US-MA-East Boston
Job ID
# Positions
Customer Service
Position Type
Regular Full Time

General Responsibilities

All Full-time candidates MUST be available to work 1st, 2nd, and 3rd shifts, weekends and holidays.


Job Summary:

Responsible for monitoring car supply and cleanliness; maintaining adequate car model mixes; providing customer service by directing customers to assigned vehicle and assisting with car lot exit process, and communicating with various employee groups regarding fleet availability



  • Monitor car supply and cleanliness, maintain adequate model mixes to meet demand and ensure efficiency in the rental process; ensure security of vehicles and placement on lot is accurate
  • Provide customer service by directing customers to assigned vehicles, assisting with vehicle upgrades and/or exchanges, and receive and respond to customer complaints using the PONA (Path of Non Adjustment) process and direct customer complaints/issues to supervisor, if necessary
  • Assist with car lot exit process by checking customer identification, rental agreement paperwork and vehicle asset number tags to ensure appropriate and timely exit/movement
  • Communicate and coordinate with management, RSAs and Expedited Gate Agent regarding fleet availability; coordinate vehicle wait situations as necessary
  • Receive and enter change of car status and grounding dates into computer system; research and complete non-revenue entries
  • Distribute new car keys for customers and employees

Perform related responsibilities as required or assigned


Mandatory Requirements

Required Education/Experience:

  • High School Diploma or equivalent
  • At least 1 year of customer service experience
  • 1 year of car rental experience preferred
  • Valid driver's license as required by State

Required Qualifications:

  • Knowledge of car rental operation
  • Knowledge and skill in the operation of car rental software and hardware
  • Ability to type and perform accurate data entry
  • Good organizational skills with the ability to write clearly and concisely
  • Ability to understand and follow oral and written directions
  • Ability to process all paperwork according to policies and procedures
  • Ability to manage stressful and unusual situations while maintaining good customer relation
  • Ability to speak and understand English
  • Ability to operate radio, security and computer equipment


Varied hours. Job involves a high level of customer contact, occasionally dealing with disagreeable or irate customers.



Ability to comply with the company's attendance policy.


Preferred Requirements

Dollar Thrifty Automotive Group is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets


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