Flex Service Representative (Full Time)

Location US-GA-College Park
Job ID
# Positions
Customer Service
Position Type
Regular Full Time

General Responsibilities

Do you like to have different types of assignments and variety in your work?  Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert.  Even in difficult situations, you have great tact and charm.


Is this you?  Then we need you as our Flexible Service Representative!


Job Description:

As a Flexible Service Representative, you will be responsible for a wide variety of assignments, including:

    • Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures

    • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner

    • Provide the customer with an invoice and a full explanation of their charges

    • Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.

    • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.

    • Check fuel level and mileage and clearly explain final charges to the customer

    • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.

    • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction

    • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines

    • To carry out any other duties requested by the Managers/Team Leaders.

    • Keep work area organized and free of clutte

    • Responsible for securing Hertz Assets at our non rev exit gate
    • Scanning non-rev vehicles in and out of the location
    • Will be working outside in all weather elements.

Mandatory Requirements


Job Qualifications:

  • Secondary School Diploma/GED.
  • Previous customer service experience and sales skills.
  • Ability to work in a fast paced environment with a variety of tasks.
  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
  • Detail oriented.
  • Computer literate.
  • Proficiency in English.
  • Must have a valid driver's license, be 20 years of age, with an acceptable driving record
  • Must have the ability to work flexible schedules, including holidays, weekends, and overtime as required

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required.


Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.


EEO/AA: Females/Minorities/Disabled/Vets


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed