Assistant Branch Manager

US-CA-Rowland Heights
Job ID
144731
# Positions
1
Category
Management - Operations Management
Division
HLE

General Responsibilities

The Assistant Branch Manager supervises the overall branch operations to ensure productivity and profitability of the branch as well as customer satisfaction. This will involve sales efforts and business initiatives along with preparing reports including profit and loss statements, budgets, operating reviews and audits.

 

• Supervise the daily activities of the office (fleet, utilization, depreciation, reservations, schedules, etc)
• Maintain positive and professional rapport with current accounts and support relationships with new accounts
• Follow up DAILY on goals and objectives for each employee - prepare Manger Trainees for HMI written test and Manager Assistants for oral test
• Assist in generating new business by making sales calls
• Assist in fulfilling financial goals created for office
• Communicate consistently and frequently with branch manager
• Maintaining branch cleanliness
• Assist in maintaining service quality standards Hertz is known for
• Follow Hertz policies and procedures on a daily basis
• Perform phone skill coaching so as to achieve branch phone shop scores of at least 70%

Mandatory Requirements

Educational Background:

  • College degree preferred

Professional Experience:

  • 1-2 years solid customer service experience in a related industry
  • Prior management experience in sales and customer service
  • A driving record in good standing and valid U.S. drivers license

Skills:

  • Ability to work effectively in a fast paced environment
  • Excellent written and spoken communication
  • Ability to multi-task and contribute to a fast pace environment;
  • Line management, and previous sales experience is a plus;
  • Must have a valid driver's license and excellent driving record
  • Ability to drive multiple types of vehicles (automatic)
  • Ability to project a professional appearance
  • Ability to read and understand driving directions and maps
  • Ability to engage in verbal interaction with customers

Preferred Requirements

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

 

EEO/AA: Females/Minorities/Disabled/Vets

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