As a Customer Service Leader for the Busing, Counter, Gold, and Exit Gate groups you will oversee and provide site leadership focused on superior customer care and service including the achievement of sales and revenue targets.
As a Customer Service Leader (CSL) you and your team will strive to create a positive customer experience from the time they enter the courtesy bus until they leave with their personal choice of vehicle from the exit gate. You will lead and coach your team to guide our customers through the rental process with minimal wait times while offering them a wide variety of Hertz products and services. Additionally, you will work to ensure that Hertz’s most loyal of customers have the highest standard quality and service. You will work closely with the Operations Leader to leverage the Ultimate Choice replenishment model and ensure proper utilization of the Ultimate Choice Zones. The CSL will serve as the third level of escalation for customer issue and works to resolve outstanding issues and coach your team how to resolve issues at the lowest level possible while delivering the highest level of customer service.
To be a Great CSL you need:
An ability to lead and manage all aspects of the Ultimate Choice replenishment model and ensure that clean and prepared cars are ready for rental
Skills needed to be a CSL:
Some of the benefits employees are eligible for include:
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.