Hertz Corporation

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Customer Service Representative (Job # 138968)

Customer Service Representative (Job # 138968)

Job ID 
138968
# Positions 
8
Location 
US-FL-Fort Myers
Category 
Sales - Sales
Division 
RAC

More information about this job

General Responsibilities

FULL TIME POSITIONS AVAILABLE AT RSW for HERTZ and DOLLAR THRIFTY

 

FT Counter Sales Representatives - Hertz and Dollar Thrifty $9.00 per hour plus commissions

FT Gold Choice CSR Lead - Hertz - $10.00 per hour plus commissions

FT Security Representatives - Dollar Thrifty - $9.75 per hour

 

 

If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking.  Bring your energy, drive, and motivation to Hertz and Dollar Thrifty Automotive Group, and set your goals on cruise control to the world leaders in the car rental industry.  We currently seek energetic team players to join our team.

 

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers.  The Counter Sales Representative provides attentive, courteous service to understand the customer's travel needs, promote Hertz's products and services and resolve issues.

 

Responsibilities:

  • Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures by perrsonally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
  • Resolve customer issues and concerns professionally using effective customer service techniques and effectively communicate and offer ancillary products and services to enhance customer’s travel experience
  • Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
  • Answer telephone calls in a timely manner in accordance with best practices and policy standards
  • Achieve personal sales goals while supporting the goals of the team by qualifing and processing customer rentals with accuracy and attention to detail

 

The Security Representatives at Dollar Thrifty Automotive Group work in the security booth at the exit of our lot. You will check out customers as they leave the Dollar Thrifty Automotive Group property to ensure the customer has matching numbers on the vehicle and the rental contract. This includes: directing traffic, scanning vehicle numbers into a handheld computer, dealing with customers in a polite, professional manner, working outside in all weather elements.

 

Mandatory Requirements

  • High School diploma or equivalent
  • A minimum of one year of sales or customer experience in a high volume or service oriented environment
  • Passion for customer service and attention to detail - Goes the extra mile
  • Proven strong sales and closing skills and the ability to friendly, engaging manner
  • Motivated to achieve and exceed targeted goals
  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
  • Proficiency in English
  • Good communication skills both written and oral.  Communicate in English clearly and proficiently.  Candidates fluent in other languages are encouraged to apply
  • Work in a fast paced environment with a variety of tasks.  Excellent organizational and time management skills
  • Demonstrate professionalism and interpersonal skills
  • Proven experience of working well within a team
  • 100% customer focus, with proven experience within a customer facing environment
  • Work flexible shifts including weekends and holidays; and work overtime as required
  • Work outdoors during all weather conditions
  • Stand for long periods of time
  • You must be at lest 20 years old with a valid driver's license

 

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

 

EEO/AA: Females/Minorities/Disabled/Vets