Hertz Corporation

Returning Candidate?

Lot Agent

Lot Agent

Job ID 
133760
# Positions 
1
Location 
US-FL-Fort Lauderdale
Category 
Administrative/Clerical
Division 
DTAG

More information about this job

General Responsibilities

Responsible for monitoring car supply and cleanliness; maintaining adequate car model mixes; providing customer service by directing customers to assigned vehicle and assisting with car lot exit process, and communicating with various employee groups regarding fleet availability.

  • Monitor car supply and cleanliness, maintain adequate model mixes to meet demand and ensure efficiency in the rental process; ensure security of vehicles and placement on lot is accurate.
  • Provide customer service by directing customers to assigned vehicles, assisting with vehicle upgrades and/or exchanges, and receive and respond to customer complaints using the PONA (Path of Non Adjustment) process and direct customer complaints/issues to supervisor, if necessary.
  • Assist with car lot exit process by checking customer identification, rental agreement paperwork and vehicle asset number tags to ensure appropriate and timely exit/movement.
  • Communicate and coordinate with management, RSAs and Expedited Gate Agent regarding fleet availability; coordinate vehicle wait situations as necessary.
  • Receive and enter change of car status and grounding dates into computer system; research and complete non-revenue entries.
  • Distribute new car keys for customers and employees.
  • Perform related responsibilities as required or assigned.

Mandatory Requirements

Educational Background:

  • High School Diploma or equivalent

Professional Experience:

  • At least 1 year customer service experience
  • 1 year of car rental experience preferred.

Knowledge /Skills:

  • Knowledge of car rental operation
  • Knowledge and skill in the operation of car rental software and hardware
  • Ability to type and perform accurate data entry
  • Good organizational skills with the ability to write clearly and concisely
  • Ability to understand and follow oral and written directions
  • Ability to process all paperwork according to policies and procedures
  • Ability to manage stressful and unusual situations while maintaining good customer relation
  • Ability to speak and understand English
  • Valid driver’s license as required by State

 

Dollar Thrifty Automotive Group is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

 

EEO/AA: Females/Minorities/Disabled/Vets